What is Microsoft Dynamics 365 CRM?

Put your customers at the central hub of your business with Microsoft CRM.

Microsoft CRM helps you manage your business more efficiently. As a result, you can integrate Dynamics 365 Business Central and Microsoft 365 (formerly Office 365). Microsoft CRM gives you a single view of your business so you can access better customer data insights.

Want to learn more about Microsoft CRM?

Why choose Microsoft Dynamics 365 CRM?

Choose Microsoft CRM if you want to:

  • Connect and engage with customers like never before.
  • Build relationships that matter.
  • Anticipate the buyer journey.
  • Streamline processes across sales, marketing and service.
  • Increase top line revenue with the ultimate CRM solution.

Dynamics 365 CRM integrates with core business solutions.

Microsoft CRM is a cloud-based solution and it is designed to work with Microsoft 365 formerly, Office 365. Most importantly, this means it can be securely accessed from anywhere, anytime and on any device. So, this is the perfect CRM solution for a diverse workforce.

With Microsoft CRM, you have the added advantage of integrating with your Outlook and Microsoft Office applications. In addition, you can now get a clearer view of your whole business because Microsoft CRM also integrates with your ERP solution!

Ready to Talk about your CRM options?

Dynamics 365 Sales

Dynamics 365 Sales

Better understand customer needs, engage more effectively, and sell faster and smarter.

Dynamics 365 Customer Service

Dynamics 365 Customer Service

Deliver intelligent service and support on any channel so you can empower your customers.

Dynamics 365 Project Service

Dynamics 365 Project Service

Access a powerful project planning tool for teams to track their work and get results.

Dynamics 365 Field Service

Dynamics 365 Field Service

Automate works orders and optimise your field service teams.

Dynamics 365 Marketing

Dynamics 365 Marketing

Generate multi-channel marketing campaigns, nurture leads and access a range of reports.

Download our product sheet to find out more.

Dynamics 365 CRM Case Studies

APR Telecoms

"The information available is brilliant. It allowed us to understand the volume and type of support calls better than we did historically! With better...

  • CRM
  • D365 CRM

Farriers Registration Council

"The look and feel and the way the data is displayed makes it easy to use and comprehend. It’s just a far more stable and secure platform, as it’s hosted...

  • ERP
  • CRM
  • Dynamics 365 Business Central

BMG Labtech

"With Dynamics 365 for Field Service our engineers are able to complete all service steps electronically....

  • Manufacturing and Distribution
  • Dynamics 365 Business Central
  • D365 CRM

Hytek

“With the integration we were able to eliminate the double-entry of customer information, which helped us clean up our data and make it reliable. We have...

  • ERP
  • CRM
  • Cloud and IT Services

Belvoir Fruit Farms

Read more...

  • CRM
  • D365 CRM

BL Group

Read more...

  • CRM
  • Service and Facilities Management
  • Manufacturing and Distribution

Would you like to learn more about Microsoft CRM?

Discuss your CRM needs with a member of our team today.
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Microsoft Dynamics 365 CRM News

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Did you know employees spend around 40% of their day switching between systems? That’s 16 hours per week! How much of your precious time is this eating up?...

3 Reasons Why A Growing Business Needs Dynamics 365 Platform

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Microsoft Dynamics: Why Less is More?

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3 March 2017

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Office 365 Applications: More Than Just Email!

23 February 2017

Did you know that Office 365 is recognised as the number one cloud based business application among enterprises? Contrary to popular belief, Office 365 isn’t...

What is Dynamics 365?

3 January 2017

Dynamics 365 is the latest offering from Microsoft, launched at their World Partner Conference in 2016. Here we explore ‘What is Dynamics 365?’ is.....

Your Small Business + Office 365 = Big Ideas!

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Technology is changing the face of how businesses, big and small, compete in the market-place. Historically the latest innovations were only an option for big.....

Dynamics 365 to Fuel Productivity

8 September 2016

Due to launch in the UK next year, Dynamics 365 will combine Dynamics CRM, ERP and Office 365 allowing seamless transition between systems and processes. This.....

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