What is Microsoft Dynamics 365 CRM?

Put your customers at the central hub of your business with Microsoft CRM.

Microsoft CRM helps you manage your business more efficiently. As a result, you can integrate  Business Central and Microsoft 365 (formerly Office 365). Microsoft CRM gives you a single view of your business so you can access better customer data insights.

Want to learn more about Microsoft CRM?

Why choose Microsoft Dynamics 365 CRM?

Choose Microsoft CRM if you want to:

  • Connect and engage with customers like never before.
  • Build relationships that matter.
  • Anticipate the buyer journey.
  • Streamline processes across sales, marketing and service.
  • Increase top line revenue with the ultimate CRM solution.

Dynamics 365 CRM integrates with core business solutions.

Microsoft CRM is a cloud-based solution and it is designed to work with Microsoft 365 formerly, Office 365. Most importantly, this means it can be securely accessed from anywhere, anytime and on any device. So, this is the perfect CRM solution for a diverse workforce.

With Microsoft CRM, you have the added advantage of integrating with your Outlook and Microsoft Office applications. In addition, you can now get a clearer view of your whole business because Microsoft CRM also integrates with your ERP solution!

Ready to Talk about your CRM options?

Dynamics 365 Sales

Dynamics 365 Sales

Better understand customer needs, engage more effectively, and sell faster and smarter.

Dynamics 365 Customer Service

Dynamics 365 Customer Service

Deliver intelligent service and support on any channel so you can empower your customers.

Dynamics 365 Project Service

Dynamics 365 Project Service

Access a powerful project planning tool for teams to track their work and get results.

Dynamics 365 Field Service

Dynamics 365 Field Service

Automate works orders and optimise your field service teams.

Dynamics 365 Marketing

Dynamics 365 Marketing

Generate multi-channel marketing campaigns, nurture leads and access a range of reports.

Download our product sheet to find out more.

Dynamics 365 CRM Case Studies

BMG Labtech

"With Dynamics 365 for Field Service our engineers are able to complete all service steps electronically....

  • Manufacturing and Distribution
  • Dynamics 365 Business Central
  • D365 CRM

3.5 hours per day saved on data processing for JMW Farms

Find out how JMW farms cut their data processing by 3.5 hours a day with the help of Xperience and the implementation of Dynamics 365.

  • CRM
  • Manufacturing and Distribution
  • D365 CRM

APR Telecoms

"The information available is brilliant. It allowed us to understand the volume and type of support calls better than we did historically! With better...

  • CRM
  • D365 CRM

Belvoir Fruit Farms

“Essentially the three key benefits are: information, information and information! It isn’t data for data’s sake. Microsoft Dynamics delivers and...

  • CRM
  • D365 CRM



  • ERP
  • CRM
  • Cloud and IT Services

Would you like to learn more about Microsoft CRM?

Discuss your CRM needs with a member of our team today.
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Microsoft Dynamics 365 CRM News

How to measure business productivity with Microsoft 365

13 April 2021

There’s no question that the pandemic has changed the way we work. According to the Office for National Statistics (ONS), the number of people working...

Is Microsoft Teams more than an online meeting app?

10 March 2021

Since the beginning of the pandemic Microsoft Teams has become the fastest growing application in Microsoft’s history, with over 13 million people now using...

Office 365 + Dynamics 365 = A Perfect Productivity Formula

13 June 2018

Did you know employees spend around 40% of their day switching between systems? That’s 16 hours per week! How much of your precious time is this eating up?...

3 Reasons Why A Growing Business Needs Dynamics 365 Platform

4 June 2018

Microsoft has long been a pioneer of enterprise technology and we have welcomed their new Dynamics 365 offering with open arms. That’s grand, but while it...

What's New In Microsoft Dynamics NAV 2018?

5 April 2018


First Look: What is Dynamics 365?

26 April 2017


Microsoft Dynamics: Why Less is More?

7 April 2017


Microsoft Releases New Dynamics CRM 2017 as Part of Dynamics...

3 March 2017


Office 365 Applications: More Than Just Email!

23 February 2017

Did you know that Office 365 is recognised as the number one cloud based business application among enterprises? Contrary to popular belief, Office 365 isn’t...

What is Dynamics 365?

3 January 2017

Dynamics 365 is the latest offering from Microsoft, launched at their World Partner Conference in 2016. Here we explore ‘What is Dynamics 365?’ is.....

Your Small Business + Office 365 = Big Ideas!

17 November 2016

Technology is changing the face of how businesses, big and small, compete in the market-place. Historically the latest innovations were only an option for big.....

Dynamics 365 to Fuel Productivity

8 September 2016

Due to launch in the UK next year, Dynamics 365 will combine Dynamics CRM, ERP and Office 365 allowing seamless transition between systems and processes. This.....


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