What is Microsoft Dynamics 365 CRM?

Put your customers at the central hub of your business with Microsoft CRM.

Microsoft CRM helps you manage your business more efficiently. As a result, you can integrate  Business Central and Microsoft 365 (formerly Office 365). Microsoft CRM gives you a single view of your business so you can access better customer data insights.

Get started with your new CRM system in as little as 5 days!

Download our Quickstart Guide

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Why choose Microsoft Dynamics 365 CRM?

Choose Microsoft CRM if you want to:

  • Connect and engage with customers like never before.
  • Build relationships that matter.
  • Anticipate the buyer journey.
  • Streamline processes across sales, marketing and service.
  • Increase top line revenue with the ultimate CRM solution.

Dynamics 365 CRM integrates with core business solutions.

Microsoft CRM is a cloud-based solution and it is designed to work with Microsoft 365 formerly, Office 365. Most importantly, this means it can be securely accessed from anywhere, anytime and on any device. So, this is the perfect CRM solution for a diverse workforce.

With Microsoft CRM, you have the added advantage of integrating with your Outlook and Microsoft Office applications. In addition, you can now get a clearer view of your whole business because Microsoft CRM also integrates with your ERP solution!

Ready to Talk about your CRM options?

Dynamics 365 CRM Modules

Dynamics 365 Sales

Dynamics 365 Sales

Better understand customer needs, engage more effectively, and sell faster and smarter.

Dynamics 365 Customer Service

Dynamics 365 Customer Service

Deliver intelligent service and support on any channel so you can empower your customers.

Dynamics 365 Project Service

Dynamics 365 Project Service

Access a powerful project planning tool for teams to track their work and get results.

Dynamics 365 Field Service

Dynamics 365 Field Service

Automate works orders and optimise your field service teams.

Dynamics 365 Customer Insights

Dynamics 365 Customer Insights

Generate multi-channel marketing campaigns, nurture leads and access a range of reports.

D365 Fundraising & Engagement

D365 Fundraising & Engagement

Develop donor and supporter bases and drive fundraising efficiency with Dynamics 365 Fundraising & Engagement, part of Microsoft Cloud for Nonprofit.

Dynamics 365 CRM Case Studies

Hytek

“With the integration we were able to eliminate the double-entry of customer information, which helped us clean up our data and make it reliable. We have...

  • CRM
  • Cloud and IT Services
  • Manufacturing and Distribution

APR Telecoms

"The information available is brilliant. It allowed us to understand the volume and type of support calls better than we did historically! With better...

  • CRM
  • D365 CRM

Belvoir Fruit Farms

“Essentially the three key benefits are: information, information and information! It isn’t data for data’s sake. Microsoft Dynamics delivers and...

  • CRM
  • D365 CRM

3.5 hours per day saved on data processing for JMW Farms

Find out how JMW farms cut their data processing by 3.5 hours a day with the help of Xperience and the implementation of Dynamics 365.

  • CRM
  • Manufacturing and Distribution
  • D365 CRM

BMG Labtech

Read more...

  • Manufacturing and Distribution
  • Dynamics 365 Business Central
  • D365 CRM

Would you like to learn more about Microsoft CRM?

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