What is Dynamics 365 Customer Service?

Dynamics 365 Customer Service provides all the tools to deliver a personalised and proactive service across multiple channels to drive loyalty and improve customer retention. Dynamics 365 Customer Service allows you to deliver intelligent service and support on any channel.

Dynamics 365 Customer Service

Features of Dynamics 365 Customer Service

  • Achieve faster customer response times with Copilot

Utilise Copilot within Dynamics 365 Customer Service to expedite agent workflows, aiding in issue diagnosis, troubleshooting, and drafting customer responses, thereby saving valuable time for agents.

  • Empower your agents with real time insights & ensure customers connect with the right agent

Enable agents with sentiment analysis, translations, transcriptions, and AI-suggested knowledge articles, empowering them with enhanced capabilities to serve customers effectively. With AI, you can enhance your first call resolution as this will categorise customer problems and directs them to the most appropriate agent.

  • Enable self-service through AI chatbots & Interactive Voice Responses (IVR)

With AI chat bots, customer issues can be resolved in real time. Why make customers wait for an agent? You can deliver human-like responses with AI powered conversational IVR.

  • Unlock the potential of automation and community portals

Automate routine tasks to increase your team’s productivity. With community portals users can collaborate, share advice and gain greater insights from other users and experts alike.

  • Gain superior omni-channel insights

By combining AI driven conversation with your omnichannel insights dashboard you’ll gain access to channel analytics and KPIs all in one place.

  • Use automation to boost efficiency

Say goodbye to manual tasks and hello to over 1000 prebuilt flows, allowing you to work faster and smarter.

  • Take digital engagement to the next level

You can provide next level customer service to customers on their preferred social channels, email or texts. You’ll also be able to provide real time translations and set up phone systems to best assist customers.

  • Provide more personal customer journeys

With sentiment analysis you can provide personalised responses with AI, understanding customer needs in real time.

  • Gain a fully comprehensive view of your customers from all angles

Effortlessly handle customer inquiries across various channels while managing multiple sessions at the same time.

Microsoft Copilot for Customer Service

Book your free Dynamics 365 Customer Service Demo...

Dynamics 365 Sales

With Dynamics 365 Sales better understand your customer needs, engage more effectively, and sell faster and smarter.

Dynamics 365 Customer Insights

With Dynamics 365 Customer Insights you can turn prospects into profitable customers by creating personal experiences across each channel.

Dynamics 365 Field Service

Dynamics 365 Field Service allows you to empower your field service staff, improve your customer service and more!