https://www.xperience-group.com/solutions/crm/crm-case-studies/
Caffe Society implemented Sage 200 and Sage CRM that resulted in cutting year end processes and data entry times by 80%
"Today, in literally 30 seconds I can find the relevant documentation on the system and send it to the customer at a click of a button. "
“With the integration we were able to eliminate the double-entry of customer information, which helped us clean up our data and make it reliable. We have...
"The information available is brilliant. It allowed us to understand the volume and type of support calls better than we did historically! With better...
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“Act is proving invaluable when it comes to organising our customer details in one place. It’s so malleable - we had it customised to include the date of...
"With Act we have greater control over our processes, facilitating transparency and job profitability. During the project, we can schedule activities such as...
“The biggest benefit for us is collaboration and the ability to work together as a team. There's been situations when someone's not in, and you need the...
“We have improved staff productivity allowing them to organise their time better. With Act they can set tasks to automatically remind them about their next...
"We’re delivering enhanced customer service which will enable us to grow the business. Plus we’ve definitely benefited from learning how to use Act...
"The ability to integrate Act seamlessly with Microsoft® Outlook means that our notes and correspondence with customers can be saved in Act and accessed in...
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