IT Support

IT support built for you and with you.. What's included? Why Choose Xperience? What our customers say

IT support built for you and with you..

At Xperience, our IT support provides a flexible service tailored to your individual needs, from first line user support to third line and vendor technical escalations.

Outsourcing your IT Support to Xperience means letting our team of experts get to know your business and provide an IT support solution built for you and with you.  When you choose Xperience as your trusted IT partner, we will act as an extension of your in-house team. We’ll look after your mission critical IT services so you don’t have to, giving you the confidence and reassurance to focus on your core business.

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What's included?

  • Flexible service offering 1st, 2nd & 3rd line support, as well as on-site and out of hours support
  • Fully trained, experienced service desk following industry best practice processes
  • 24x7x365 option available from our UK and NI based teams
  • Backed by a comprehensive service level agreement (SLA) covering areas such as response times, target resolution times and ticket update frequency
  • Integrates with other services, such as NOC remote monitoring to extend capabilities
  • Ability to raise tickets online or via phone, with full transparency and reporting through our client portal

Xperience gave us a completely bespoke solution and their customer service is fantastic. I would recommend them without hesitation.


Arthur Rank Hospice

Why Choose Xperience?

  • Seamless, friendly managed IT support, focused on your needs
  • Immediate access to skilled technicians that understand your organisation and have the collateral, tools, and knowledge to solve your problems
  • Up and running quickly through a comprehensive, structured onboarding process that minimises risk
  • Cost-effective service that extends your team and capabilities
  • Commitment to customer experience and continual improvement
  • Flexible and scalable, per device based pricing

Interested in learning more?

What our customers say

Case Studies

Ransomware Attacks Initiated IT Outsource for The Fine Chees...

Read the full story about how Xperience worked with The Fine Cheese Co to make their Cybersecurity more robust after a series of ransomware attacks!

  • Cloud and IT Services
  • Manufacturing and Distribution
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Case Studies

Mission Critical Managed IT Services for Arthur Rank Hospice...

Arthur Rank Hospice Charity made the decision to completely outsource their Managed IT Services to Xperience

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Case Studies

Diaceutics upgrades to cloud telephony with BT Cloud Voice

Diaceutics upgrade to cloud-telephony with BT Cloud Voice from Xperience, read the full case study!

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Cloud and IT Services

Network Operations Centre (NOC)

The NOC Service encompasses the monitoring and management of both on premise and cloud solutions; enabling a single view of these hybrid services.

Virtual CIO

Our virtual CIO service enables your business to continue to harness competitive advantage through your IT Strategy.

Cloud & IT Services

Your internal IT services play a big part in the efficiency of our business, let our experts take care of this for you.

Cloud Hosting

Whether you're an IT team looking for a cloud hosting provider or a business looking to migrate to the cloud, we can help.

Backups and Disaster Recovery

Secure your critical business data with our backups and disaster recovery solution from Veeam who are #1 for Cloud Data Management.

Connectivity

Our connectivity and communications solutions work seamlessly together with our managed IT support.

Microsoft 365

Microsoft 365 is a cloud-based productivity suite combining familiar Office applications with a range of collaboration tools.

Cloud and IT Services Case Studies

Over the years we've provided IT Solutions and Cloud Services for hundreds of clients. Read about those projects here.