IT support built for you and with you..

At Xperience, our IT support provides a flexible service tailored to your individual needs, from first line user support to third line and vendor technical escalations.

Outsourcing your IT to Xperience means letting our team of experts get to know your business and provide a solution built for you and with you.  When you choose Xperience as your trusted IT partner, we will act as an extension of your in-house team. We’ll look after your mission critical IT services so you don’t have to, giving you the confidence and reassurance to focus on your core business.

Interested?

Learn more, download our guide

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What's included?

  • Flexible service offering 1st, 2nd & 3rd line support, as well as on-site and out of hours support
  • Fully trained, experienced service desk following industry best practice processes
  • 24x7x365 option available from our UK and NI based teams
  • Backed by a comprehensive service level agreement (SLA) covering areas such as response times, target resolution times and ticket update frequency
  • Integrates with other services, such as NOC remote monitoring to extend capabilities
  • Ability to raise tickets online or via phone, with full transparency and reporting through our client portal
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Great communication, quick response and efficient help in solving the problem.

Dyaco
IT Support Client

Why Choose Xperience?

  • Seamless, friendly managed IT support, focused on your needs
  • Immediate access to skilled technicians that understand your organisation and have the collateral, tools, and knowledge to solve your problems
  • Up and running quickly through a comprehensive, structured onboarding process that minimises risk
  • Cost-effective service that extends your team and capabilities
  • Commitment to customer experience and continual improvement
  • Flexible and scalable, per device based pricing

Upcoming Cloud & IT Events

Empowering IT for SMBs in Birmingham

Tuesday 3rd June 9.30am - 2.00pm

Come along to our Managed IT Services Event at BT - Three Snowhill, Birmingham this June. We'll be covering IT Support, Cyber Security, AI and Co-Pilot.

Empowering IT for SMBs in Norwich

Wednesday 18th June 10am - 2.00pm

Come along to our Managed IT Services Event at SaxonAir, Norwich this June. We'll be covering IT Support, Cyber Security, Connectivity, AI and Co-Pilot.

Navigating IT Tenders and Renewals Workshop for Not-For-Prof...

Thursday 29th May 10.00am-10.45 am

Let's talk about Managed IT Tenders and Renewals! Join us online for MIT Renewals best practices and support.

Our IT Customers

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What our customers say

Beta Marine improve customer service, comms & security ...

Beta Marine upgraded to Microsoft Office 365 with Xperience, improving security, and 24/7 access for their mobile workforce

  • Cloud and IT Services

Diaceutics upgrades to cloud telephony with BT Cloud Voice

Diaceutics upgrade to cloud-telephony with BT Cloud Voice from Xperience, read the full case study!

  • Cloud and IT Services
  • Service and Facilities Management

Hub Packaging’s Transition to Cloud with Xperience

We partnered with Hub Packaging to facilitate their transition to the Cloud, let's take a look at how this benefitted their company.

  • Cloud and IT Services
  • Manufacturing and Distribution

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