At Xperience, our IT support provides a flexible service tailored to your individual needs, from first line user support to third line and vendor technical escalations.
Outsourcing your IT to Xperience means letting our team of experts get to know your business and provide a solution built for you and with you. When you choose Xperience as your trusted IT partner, we will act as an extension of your in-house team. We’ll look after your mission critical IT services so you don’t have to, giving you the confidence and reassurance to focus on your core business.
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What's included?
Flexible service offering 1st, 2nd & 3rd line support, as well as on-site and out of hours support
Fully trained, experienced service desk following industry best practice processes
24x7x365 option available from our UK and NI based teams
Backed by a comprehensive service level agreement (SLA) covering areas such as response times, target resolution times and ticket update frequency
Integrates with other services, such as NOC remote monitoring to extend capabilities
Ability to raise tickets online or via phone, with full transparency and reporting through our client portal
Great communication, quick response and efficient help in solving the problem.
Dyaco
IT Support Client
Why Choose Xperience?
Seamless, friendly managed IT support, focused on your needs
Immediate access to skilled technicians that understand your organisation and have the collateral, tools, and knowledge to solve your problems
Up and running quickly through a comprehensive, structured onboarding process that minimises risk
Cost-effective service that extends your team and capabilities
Commitment to customer experience and continual improvement
Flexible and scalable, per device based pricing
Upcoming Cloud & IT Events
Events
Empowering IT for SMBs in Birmingham
Tuesday 3rd June 9.30am - 2.00pm
Come along to our Managed IT Services Event at BT - Three Snowhill, Birmingham this June. We'll be covering IT Support, Cyber Security, AI and Co-Pilot.
Events
Empowering IT for SMBs in Norwich
Wednesday 18th June 10am - 2.00pm
Come along to our Managed IT Services Event at SaxonAir, Norwich this June. We'll be covering IT Support, Cyber Security, Connectivity, AI and Co-Pilot.
Events
Navigating IT Tenders and Renewals Workshop for Not-For-Prof...
Thursday 29th May 10.00am-10.45 am
Let's talk about Managed IT Tenders and Renewals! Join us online for MIT Renewals best practices and support.
Events
Not-for-Profit Top 10 IT Trends Webinar
Thursday 22nd May, 10am - 11am
Join our IT experts as they cover the current top 10 IT trends in the not for profit sector
Dyaco