At Xperience, our IT support provides a flexible service tailored to your individual needs, from first line user support to third line and vendor technical escalations.
Outsourcing your IT to Xperience means letting our team of experts get to know your business and provide a solution built for you and with you. When you choose Xperience as your trusted IT partner, we will act as an extension of your in-house team. We’ll look after your mission critical IT services so you don’t have to, giving you the confidence and reassurance to focus on your core business.
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What's included?
Flexible service offering 1st, 2nd & 3rd line support, as well as on-site and out of hours support
Fully trained, experienced service desk following industry best practice processes
24x7x365 option available from our UK and NI based teams
Backed by a comprehensive service level agreement (SLA) covering areas such as response times, target resolution times and ticket update frequency
Integrates with other services, such as NOC remote monitoring to extend capabilities
Ability to raise tickets online or via phone, with full transparency and reporting through our client portal
Xperience gave us a completely bespoke solution and their customer service is fantastic. I would recommend them without hesitation.
Arthur Rank Hospice
Why Choose Xperience?
Seamless, friendly managed IT support, focused on your needs
Immediate access to skilled technicians that understand your organisation and have the collateral, tools, and knowledge to solve your problems
Up and running quickly through a comprehensive, structured onboarding process that minimises risk
Cost-effective service that extends your team and capabilities
Commitment to customer experience and continual improvement
Flexible and scalable, per device based pricing
Upcoming Cloud & IT Events
Events
Empowering IT for SMBs in London
Thursday 1st May 9.30am - 2.00pm
Come along to our Managed IT Services Event at BT - One Braham in London this May. We'll be covering IT Support, Cyber Security, Telephony and Communications.
What our customers say
Case Studies
Ransomware Attacks Prompt IT Outsourcing for The Fine Cheese...
Read the full story about how Xperience worked with The Fine Cheese Co to make their Cybersecurity more robust after a series of ransomware attacks!
Cloud and IT Services
Cyber Security
Manufacturing and Distribution
Case Studies
Mission Critical Managed IT Services for Arthur Rank Hospice...
Arthur Rank Hospice Charity made the decision to completely outsource their Managed IT Services to Xperience
Cloud and IT Services
Case Studies
Diaceutics upgrades to cloud telephony with BT Cloud Voice
Diaceutics upgrade to cloud-telephony with BT Cloud Voice from Xperience, read the full case study!
