What is Dynamics 365 Field Service?

Dynamics 365 Field Service allows you to empower your field service staff and improve your customer service. This solution offers comprehensive service management functionality including service call processing and resource scheduling through AI, the Internet of Things (IoT), and mixed reality.

Dynamics 365 Field Service Schedule Board

Features of Dynamics 365 Field Service

  • Automate your service scheduling & customer communications

Use automated email and text messages to notify customers about service reminders and gain instant customer feedback through the creation of personalised surveys, which will be auto generated after completed field service calls. You can also gain real time insights into appointments using your customer portal, built on Microsoft Power Platform.

  • Work smarter on site with remote access and streamline tasks through mobile devices

Using Dynamics 365 Remote Assist you can resolve issues in real time, from anywhere! With the help of Copilot you can quickly update your work orders using voice recognition, giving you the ability to work smarter on the move.

  • AI Driven insights and assistance to streamline your work order management

Save time on tasks such as creating work orders, scheduling technicians, and pre-populating customer email responses with AI.

  • Live Performance Reporting

By leveraging AI driven data and dashboards to analyse worker performance you can uncover areas for improvements in real time.

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Microsoft Copilot for Dynamics 365 Field Service

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