- We have been a Sage Business Partner since 2004
- We are a Sage 200 Certified Partner
- All our support engineers are Sage 200 accredited
- We can provide practical accounting advice you can trust
- We endeavour to rectify any technical issues as soon as possible
- The same support engineer will handle your ticket through to resolution
Support You Can Trust
We understand customer service, aftercare and support are key considerations when selecting a business partner. When you discover a technical issue with your finance software you need to know you have a support team you can rely upon.
We believe in building relationships that last. We enjoy seeing our customers thrive as a result of the work we have done. As your business evolves, processes and systems will need to change. At every step of the way, we will be on hand to help you manage change. Our Sage 200 accredited consultants will provide you with advice on adapting for the future and fine-tuning your business software.
Our support options
When you call our Sage 200 support hotline for assistance, our technicians will make every attempt to provide a solution. Should we be unable to fix your problem while you are on the phone we will provide you with a support ticket reference while we analyse your problem.
If you are unable to call us, you can log a ticket via our online portal. Once logged, you will automatically receive a notification of your ticket number followed by communication, via your preferred means, from a Sage 200 support technician with a solution.
If you have a Sage 200 support ticket that requires hands-on assistance, we can remotely access your system using Screen Connect technology. By carrying out the work on your behalf you can be assured of a speedy resolution.
“In terms of the support we receive from Xperience, I don’t think we could ask for anything better. We certainly view Xperience as a long-term partner in helping to drive business growth.”
Michelle Barron
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