What is Microsoft Dynamics 365?

Microsoft Dynamics 365 combines CRM (formerly Microsoft Dynamics CRM) and ERP functionality with Office 365 productivity, intelligence and analytics applications into a single cloud solution, to transform your customer experiences and business processes.

Microsoft Dynamics 365

Why Choose Dynamics 365 CRM?

Have you lost any customers in the past year or two? Are you dealing with an endless line of support tickets? Is poor pipeline visibility keeping you awake at night?

With MS Dynamics 365, you can empower your sales, marketing and customer service teams to build profitable relationships, using one central source of information. It is an ideal solution if you want:

  • Get a 360 degree view of your customers to increase retention
  • Reduce time spent on admin for improved reporting & forecasting
  • Improve lead conversion rates and increase opportunity to win ratio
  • Identify and focus on lucrative prospects
  • Reduce support volumes and increase resolution times
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Microsoft Dynamics 365 for Sales

Are you missing out on the most promising customers? Go beyond traditional sales management and utilise predictive analytics to anticipate and meet customer demands.

The ‘For Sales’ business app is for you if you want to…

  • Increase sales revenue
  • Improve pipeline visibility
  • Reduce acquisition costs
  • Maximise sales team’s performance
  • Exceed customer expectations

Empower your teams to build relationships with the right buyers, use recommendations and insights based on past interactions, and move deals faster through the sales cycle.

Dynamics 365 for Sales 4 Reasons to Love Dynamics 365 for Sales
Dynamics 365 CRM for Sales
Dynamics 365 for marketing

Microsoft Dynamics 365 for Marketing

Want to generate more leads, shorten sales cycles and improve marketing ROI? With Dynamics 365 for Marketing you can create personalised and multichannel campaigns and gain actionable insight to improve performance.

The ‘For Marketing’ app is perfect for:

  • Aligning sales and marketing processes
  • Increasing conversion rates
  • Creating and measuring personalised campaigns that bring results
  • Automating marketing processes for efficiency gains
  • Embracing digital transformation

Did you know that most of the purchasing decisions are made before speaking to a salesperson? Use Dynamics 365 for Marketing to map out the perfect buyer’s journey, improve retention rates, reduce sales cycles and increase conversions.

Dynamics 365 for Marketing Find the key to customer retention

Microsoft Dynamics 365 for Customer Service

Are you dealing with an endless line of support tickets? Reduce ticket backlog and improve customer service levels with Microsoft Dynamics 365.

Choose the ‘For Customer Service’ app if you are looking to:

  • Deliver personalised service with a complete customer view
  • Increase customer retention and loyalty
  • Improve resolution times
  • Advance productivity for service efficiency

Having a single source of truth for customer information is the foundation to providing appropriate and effective support. Give your team the tools they need, including contextual advice, guidance, and data that surface the appropriate next steps to deliver the best possible customer experience.

Dynamics 365 for Customer Service How to improve customer service levels
IT Infrastructure - Xperience IT Services , Dynamics 365 for customer service
Dynamics 365 CRM for Field Service

Microsoft Dynamics 365 for Field Service

Are you using spreadsheets and paper-based workflows to manage your field service engineers? Is it challenging to plan for reactive and emergency work? Empower your service delivery team to get the job done first time, with Microsoft Dynamics 365 for Field Service.

The ‘For Field Service app’ is perfect if you are looking to…

  • Increase customer satisfaction
  • Achieve consistency in service delivery
  • Optimise service call scheduling
  • Improve first-time fix rates
  • Maximise utilisation of resources

Dynamics 365 for Field Service allows you optimise scheduling, resource management and inventory to ensure your people are in the right place, at the right time, with the right tools to get the job done first time.

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Dynamics 365 for Project Service Automation

Do you lack real-time visibility into the status of your projects? Do you suffer from delays? With Dynamics 365 for Project Service Automation, you can ensure your projects are delivered on time and on budget every time, for high customer satisfaction rates.

Choose the ‘For Project Service Automation’ business app if you want to…

  • Improve your project planning with accurate forecasts and schedules
  • Deliver projects on-time and budget every time
  • Improve process efficiency to get the most out of billable resources
  • Simplify the time and expense management
  • Increase customer satisfaction

Dynamics 365 for Project Service Automation will allow you to easily plan, estimate, quote, schedule and manage projects, empowering your teams to deliver profitable projects on time and within budget.

Dynamics 365 for Project Service Book a demonstration
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Dynamics 365 and Office 365: Better Together

Dynamics 365 has been designed to work with Office 365 enabling you access to systems and tools from anywhere.

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Jon commented, “We've basically gone from nothing to everything in one hit, which we are very pleased about. With better customer insight we are able to join the dots, understand and anticipate customer needs. And importantly, deliver products and service that add value. We now know which customers must be contacted and when  – which has actually increased our order book!”
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Explore our solutions

CRM Solution

Improve your sales figures, marketing responses and customer service levels with Customer Relationship Management (CRM) Software.

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ERP Solutions

Make smarter decisions with a single system to manage your entire business which provides you with one version of the truth.

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IT & Cloud

Take the strain off your IT resource without breaking the bank with our IT infrastructure and Cloud services.

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