https://www.xperience-group.com/case-study/mission-critical-managed-it-services-for-arthur-rank-hospice-charity/
| Client(s): | Arthur Rank Hospice |
|---|---|
| Key Contact(s): | Jenny Tunbridge, FD |
| Solutions |
"Our previous support arrangement was not working for us. Xperience gave us a completely bespoke solution and their customer service is fantastic. I would recommend them without hesitation."
Arthur Rank Hospice Charity was the brainchild of Dr David Bratherton, a therapeutic radiologist and it admitted its first patient in 1981. An extension – The Bernard Reiss Centre, was opened in 1995 and the hospice became independent in 2015. On 11 November 2016, it opened the doors to a £10.5m state-of-the-art facility, designed around the needs of its patients.
Arthur Rank Hospice Charity (ARHC) supports those living with a life-limiting illness and those who need end-of life care. In 2017 they made the decision to completely outsource their mission critical Managed IT Services to Xperience, including network monitoring, support desk and services. By outsourcing its IT to Xperience, staff at the hospice are able to focus on their core purpose of ensuring the patients and families get the care they need and deserve. ARHC needed a specialist IT service tailored to their needs as a hospice and a fundraising charity. They required a supplier that understood their technology needs and could act fast when needed. Xperience was recommended to ARHC during a chance conversation with the CEO of Thames Hospice, another Xperience client.
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