What is NOC?

The NOC Service encompasses the monitoring and management of both on premise and cloud solutions; enabling a single view of these hybrid services.

What’s included?

As part of this service, all the functions performed by a typical IT infrastructure team are delivered; including but not limited to application deployments, Microsoft 365 (previously Office 365) configuration and network device changes.

  • 24x7x365 monitoring and critical alerting

  • Investigation of alerts

  • Backup monitoring and remediation

  • Microsoft updates

Want to learn more?

What happens if an issue is identified?

  •  Xperience will log an incident on the system which will generate an automated email to the key contact(s) to notify them of the outage.
  • This will be followed up with a phone call to the key contact (s) to inform them of the outage.
  • We will agree all processes of this nature with you ahead of any service go-live, including how we notify (email/phone), who we notify, and what issues are escalated back to you. For example, we understand that unless critical, many customers typically do not want to be notified in real-time of an alert at 3am on a Sunday morning.

Optional Extras

Onsite equipment – periodic updating

Agreed systems are updated on a given frequency. Pricing on advisement only.

Network firmware/security upgrades

Supplied and supported equipment is updated on an agreed frequency. Typically firewall firmware releases and security hotfixes.

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