What is Dynamics 365?

Published: 3 January 2017

Dynamics 365 is the latest offering from Microsoft, launched at their World Partner Conference in 2016. Here we explore ‘What is Dynamics 365?’ is and what it means for your business.

Many people believe Dynamics 365 is the new name for ‘Microsoft Dynamics’ products however Dynamics 365 is a completely new proposition. It is an evolution of Microsoft’s cloud applications, bringing together the best of CRM and ERP, combining them with productivity (Office 365), intelligence and analytics in a single online application capable of managing all operational processes.

What is Dynamics 365 and How is it different?

The Dynamics 365 proposition is different to that of the Dynamics range of products, such as Dynamics CRM and Dynamics NAV. Dynamics 365 combines all functions within a single application, using a common data model which shares data across all apps to enable easy data management and integration of business processes. Synonymous with cloud applications, Dynamics 365 is paid for on a subscription which encompasses software licenses and technical support.

Your system, your way

Microsoft recognise that all businesses aren’t the same, Dynamics 365 is flexible with many options providing users with a solution that meets the needs of the business and its users.


Dynamics 365 is available in two different plans, Enterprise suited to larger businesses with 250+ users and Business suited for businesses with 10-250 users.


With Dynamics 365 you can select from a range of apps to suit your needs, including Sales, Customer Service, Finance, Operations, Financials, Field Service, Project Service and Marketing.

Light Users

As well as different apps you can choose from different types of users, Full Users who have access to the full range of features, functionality and apps and Light users who require access to data and reports or complete light tasks such as expense entry.

When can I get it?

At present only the Enterprise edition is available in the UK, with the Business edition to follow in H2 2017.

Find out more about Dynamics 365, here.

Read More

How to edit multiple records in Microsoft Dynamics 365 CRM

24 June 2024

Save time when updating records in Dynamics 365 CRM, our step by step guide shows you how to edit multiple dynamics records at the same time.

Making the most of CRM analytics for better business insight...

31 May 2024

Our Business Applications Sales Director David Curtis delves into all thing CRM analytics. Read his full blog.

The Power of CRM and Marketing Automation Integration

21 March 2024

CRM and Marketing Automation: Find out more on how to take your customer relationships to the next level in our blog.

How to measure business productivity with Microsoft 365

13 April 2021

There’s no question that the pandemic has changed the way we work. According to the Office for National Statistics (ONS), the number of people working...

Is Microsoft Teams more than an online meeting app?

10 March 2021