What is CRM Software?

CRM is a business strategy directed to understand, anticipate and respond to the needs of customers in order to develop valuable relationships. A CRM system facilitates the strategy, by addressing customer life cycle management processes across sales, marketing and service functions.

Who Should Use CRM Solutions?

CRM Software should be at the centre of every business – by providing a central repository for customer information, it facilitates improved communication both internally and externally, aiding improvements to customer experience and driving customer retention and acquisition.

Why Use CRM Software?

Increased Customer Retention

By implementing a CRM Solution you can increase rates of customer retention, reducing the cost of acquisition and improving revenue.

Improved Customer Satisfaction

With better insight and analysis you will be able to understand and anticipate customer needs, delivering products and service that add value.

Better Collaboration

When everyone shares the same information, including call transactions and communications, you can work more cohesively as a single unit.

Improve Performance

When everyone uses one system it is easy to monitor performance and set goals. Run reports at the click of a button for real-time business acumen.

More Targeted Marketing

An up to date CRM System will enable your marketing team to segment data and target communications more effectively to yield better results.

New to CRM?

Find out all you need to know about buying and implementing a CRM solution with our ‘CRM Buyers Guide’.

Belvoir Fruit Farms
“Now multiple staff members can have on going dialogues with customers grounded in ‘one version of the truth’. Indeed it’s my hope that soon we’ll be able to dispense with the phrase ‘I will just need to check with….’ With such a geographically disparate team, it’s definitely helping to speed up decision-making. From a customer perspective, it’s making us more agile and responsive.”
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Open Energi
Alex expects to see significant time savings. “Just one month on there has already been a shift within the business to be more effective in communication across different departments, and this will almost certainly will be reflected in our bottom line.”
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Zenergi
“Sage CRM has had a massive impact on our business and the visibility it’s given us is huge. Long gone are the days where we were knee-deep in spreadsheets and where reporting was a nightmare. Now at the click of a button we can see how many bills or queries we have. Basically if a task can be automated then it’s been automated!
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D-Energi
“For me, the main reason for moving back to Xperience was, although I’m very familiar with the Act product, a conversation with Xperience convinced me that they could deliver greater insight and understanding of the inner workings of the software: why it can do particular things but not others, how to set certain things up, how to tailor it to our very specific needs and so on - the kind of personalised, behind-the-scenes support that you can’t really get with a bigger organisation.
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Explore our solutions

CRM Solution

Improve your sales figures, marketing responses and customer service levels with Customer Relationship Management (CRM) Software.

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ERP Solutions

Make smarter decisions with a single system to manage your entire business which provides you with one version of the truth.

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IT & Cloud

Take the strain off your IT resource without breaking the bank with our IT infrastructure and Cloud services.

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