A service support partner is an external company that provides services to your organisation in a way that aligns with your company objectives. The arrangement is beneficial to both businesses as each party provides their resources such as skills, products or services. Some well-known examples of service support partners are Amazon and Microsoft.
Service Support partners are important as they provide your business with access to additional resources and services. These additional services can range from Marketing to Technical Training. Service Support Partners can also reduce your costs by carrying out specific tasks more efficiently than in house staff. The process of using a partner’s product or services is called a ‘Strategic Partnership’. These partnerships allow the transfer of skills and distribution of workloads to benefit both companies efficiency and profitability. Service partners allow you to achieve your full business potential.
Migrating to a Service Support Partner is not a simple procedure. There is so much data and numerous processes that need to be passed over properly to ensure all parties are on the right page, although it seems daunting the benefits of using a Service Support Partner are substantial. It is important to plan properly before taking the plunge in a partnership.
Think of this partner as members of your own team. It is vital they know your business as well as your team does so that they can provide the level of service you do. Make time to onboard them properly, leave no stone unturned. It may take time, but for the long-term growth of your business it will be worth it!
Assess your day-to-day activities and identify any pain points and issues you need to address. It is important you know what your requirements are from the partnership because if you don’t know how will an external team?
This is about working on the same team. A partnership is not one side of the relationship working FOR the other side, you are working together. Communication is key, take time to sit down and discuss realistic expectations that work for both parties.
Now any business will want to keep their costs down, however when it comes to such an investment as a partnership; cheap isn’t always cheerful. Make sure to do your research into the potential partner, once you are happy they have the capability for the role and they will represent your brand well, look to make the next step.
Motivation is key to success, and this is no different with a Service Support Partnership. Treat your partner as if they were part of your team. Keep them motivated with constant communication. It is vital you are all on the same page for this to work. Listen to feedback that your partner has as well as guiding them if needs be.
If you’d like to find out more about partnering with Xperience as your IT Support Service Partner, find out what our client Arthur Rank Hospice Charity had to say about us.
If this article has touched upon any issues you are facing, feel free to reach out to us today.