Why Choose Infor CRM?

Infor CRM is ideal for mid-sized businesses looking for a CRM solution that:

  • Works from within Outlook
  • Offers choice of deployment
  • Can adapt to meet unique needs
  • Is built on a robust platfrom
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Your CRM Your Way

Cloud

More popular due to the affordable, available, accessible and secure nature of the cloud. Infor CRM Online is ideal if you require flexibility, control and a low total cost of ownership.

On Premise

If you prefer a ‘traditional’ deployment, you can purchase and host the software licenses. What’s more you, can still have accessibility benefits of the cloud with the Web Client.

Hybrid

Do you like to have the best of both worlds? Now you can, with a hybrid deployment you can benefit from the superior elements of the cloud and on-premise Infor CRM solutions.

For Sales

The Sales module delivers tools to manage customer relationships efficiently whilst facilitating improved forecasting and reporting throughout all phases of the sales process. By automating process and reporting your sales team will have more time to do what they do best, sell!

  • Account and Contact management
  • Calendar and Activity management
  • Opportunity and Pipeline Management
  • Interactive Reports and Dashboards

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Infor CRM Schedule Activity
Infor CRM Marketing Campaigns

For Marketing

The in-built marketing tools enable you to manage, track and measure multi-channel marketing campaigns.  By executing targeted campaigns and timely marketing initiatives, it is possible to build lasting, and more profitable, customer relationships

  • Campaign Management
  • Advanced Segmentation
  • Lead Management
  • Advanced Reporting and Analytics

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For Customer Service

Effectively track, manage and resolve customer support issues with the Infor Customer Service module. Empower your service professionals with advanced issue tracking and resolution tools to deliver customer service excellence and provide an efficient and responsive service.

  • Ticket Management
  • Service Contract management
  • SpeedSearch/Knowledge Base
  • Advanced Outlook integration

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Infor CRM Customer Service Tickets
Infor CRM Dashboard

Analytics and Reporting

Infor CRM Reporting and Analytics allows you to manage high volumes of data, easily monitor productivity, analyse trends and identify any issues in order to focus attention and resource on the most profitable business activities.

  • Business wide analysis
  • Easy to interpret visual reports
  • Comes with pre-built graphical dashboards
  • Easy to learn

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New to CRM?

Find out all you need to know about buying and implementing a CRM solution with our ‘CRM Buyers Guide’.

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“Infor CRM Online has also brought better visibility of contacts, their roles and interest segments. This can be spun against the market segments making it quicker and easier to create mailing lists for digital marketing activities. We only have to go to one place for customer information, rather than scouring different databases, spreadsheets, Outlook or even people’s heads. So we know exactly what needs to be done. This has made a massive difference.
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Explore our solutions

CRM Solution

Improve your sales figures, marketing responses and customer service levels with Customer Relationship Management (CRM) Software.

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ERP Solutions

Make smarter decisions with a single system to manage your entire business which provides you with one version of the truth.

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IT & Cloud

Take the strain off your IT resource without breaking the bank with our IT infrastructure and Cloud services.

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