Do you want to improve your services? Would you like to exceed customer expectations? Do you want to drive loyalty and repeat business?

Today, a superior customer experience is key to driving customer satisfaction. According to Experian, a 5 per cent increase in customer loyalty can result in a whopping 75 per cent increase in profitability. But, how do you go about improving your customer experience?

With Voice of the Customer for Dynamics 365 you can capture important feedback on your products or services.  With easy to set up surveys that are quick to distribute, you can gather insightful responses from your customers. With the ability to track customer satisfaction,  Voice of the Customer makes it easy to evaluate your offering and adapt to improve experience.

What is Voice of the Customer?

Voice of the Customer gives you the ability to create surveys from within Dynamics 365 to obtain feedback about your products and services via phone, tablet or computer. The module allows you to analyse your feedback history to identify gaps in service, run targeted marketing campaigns or send offers to increase sales.

Voice of the Customer Survey Examples

With Voice of the Customer, you can create a wealth of survey types. Surveys can be shared on social media and capture contact information to track satisfaction and gauge interest.

Voice of the Customer can help you monitor the level of service provided and identify areas for improvement to maintain customer satisfaction. You can always view your survey’s progress at a glance and analyse responses to make relevant improvements.

You can even apply scoring to the survey and trigger actions based on the scoring. For example, you can create automated tasks to follow up or you may want to send out another survey based on the responses that have been provided.

You also have the ability to combine the response and feedback with your Power BI reporting to analyse trends and spot potential issues before they occur.  Read how Power BI can extend your reporting capabilities here.

Want to get started?

Voice of the Customer is currently only available for Dynamics 365 Online customers.

Xperience can help in deploying your Voice of the Customer. We can provide:

  • Consultancy and Training
  • Voice of the Customer setup and configuration services
  • Support

Contact us to find out more >

Read More

Construction ERP: How to level up with Microsoft Teams

17 January 2024

Let's take a look at how you can use Microsoft Teams integration with your construction ERP solution, to streamline communications.

Woodcock & Wilson foster future growth with Microsoft B...

28 July 2023

Find out how our client Woodcock and Wilson transformed operations and fostered growth with Microsoft Business Central

Dynamics 365 Business Central is Microsoft's fastest gr...

4 June 2021

Dynamics 365 Business Central keeps growing at the speed of light! Microsoft’s cloud-based ERP solution for Small and Medium Businesses (SMB) recently...

Fast track Dynamics 365 Business Central implementation prog...

18 May 2021

Xperience is delighted to launch a new fast track Microsoft Dynamics 365 Business Central implementation programme, allowing businesses to improve their...

Dynamics 365 Business Central- A fast growing Microsoft ERP ...

8 February 2021