Whether it’s more efficient operations, lowering running costs, scalability or security, cloud is growing in popularity, with UK business adoption reaching 88% in 2018. In fact, according to IT Trends report, cloud computing has become the UK’s top digital transformation tool, driving agility, optimising operations and most importantly improving customer engagement. And there is more to come in 2019…
Financial institutions such as HSBC and Danske Bank are using it to detect money laundering activities, and Vodafone is using it to find job applicants with more fine-tuned social and emotional sensitivities.
The tool is called artificial intelligence, and in 2019 it will become available as a service for small and mid-sized businesses, allowing companies to pay for only the computing power they use. Think of business areas such as customer support. You can use Microsoft Cognitive Speech Services during calls to prompt sales reps with recommendations to use throughout different stages of calls to increase efficiency and customer satisfaction, as well as up and cross-sell opportunities.
With Software-as-a-service (SaaS) being the most highly deployed cloud service across the globe, 2019 will see businesses move to Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) models, due to their simplicity and flexibility.
PaaS opens up the software development process while IaaS is a simpler first step out of legacy and into modernisation – helping to save money while providing necessary resources to upgrade and modernise the IT environment. What’s not to like?
The prospect of a full transition to a cloud still seems scary to some businesses, therefore hybrid cloud solutions, allowing companies to make this transfer at their own pace will become a norm in 2019.
Effectively organisations will be able to adopt agile ways of working and run workloads in a way that best meets their specific needs. A hybrid cloud strategy will also give businesses the option to move workloads between environments, be it cloud or on-remise based on cost or capacity requirements which means they are not locked into one platform.
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In 2019, following a number of security breaches including Facebook, Marriott International, Uber and T-Mobile, businesses will need to think carefully about how they can secure their network and comply with the requirements of GDPR.
Consequently, according to Spiceworks, 2019 will see more people searching for backup and disaster recovery solutions to protect their businesses and stay safe. Why? According to Gartner, in 2018, 60% of enterprises that implement cloud security services experienced one-third fewer security failures.
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Managing an in-house server is challenging. Provisioning, imaging, backups, rack management, and not to mention cost and resource required. Who has time for that?
With IT departments already stretched and budgets tight, serverless computing will become a norm in 2019 with more business moving their infrastructure operating systems and servers to the cloud.