Senior Service Desk Engineer (Level 3)

Role Details

Closing Date: Ongoing role
Location: Hybrid working between home and any of our UK offices
Salary: c.£35k-£50k per annum
Weekly Hours: Full Time (36.25 hours per week)
Contact Email: [email protected]

Job Description

The Role

Joining an established Managed Services Helpdesk Team, you will be instrumental in the delivery of best in class Managed IT support to our growing customer base. This is a key technical role responsible for providing third line technical support to our clients through our online helpdesk, live chat, telephone and by email. As the point of escalation for all client enquiries, the Senior Managed Services Engineer acts as the final point of escalation, responsible for investigating and resolving complex support incidents, across a variety of technologies such as MS Window Server, O365, Active Directory, as well as Cyber Security and Cloud.

Recruitment Process

Although we may not have a position available at the moment, you can apply now ready for the next available position.
Applications will be reviewed on a regular basis and if you meet the criteria for the role, you will be invited to complete an online technical test.
If you successfully complete and meet the minimum requirements on the technical test, your application will be added to our talent pool. You will then be contacted regarding an interview for the next available position.

Click here for more details and to apply for the next avaialble position


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