Glasgow-based, Alba Facilities Services Ltd specialise in mechanically based building service contracts. Operating throughout Scotland and the North of England, Alba is committed to providing clients with a reliable and trustworthy service.
In order to continue delivering exceptional levels of service, Alba Facilities Services Ltd. made the decision to implement Microsoft Dynamics 365 Business Central to manage the businesses operations and ensure excellent levels of service going forward. The new product included two construction industry specific solutions offered by Xperience Dynamics; contracts365 and service365.
Limited by the capabilities of existing systems, Alba made the decision to implement Contracts 365 and Service 365 to allow them to maintain first class service. Commercial Manager, Klyne McAllister explains, “The previous systems utilised by the business weren’t integrated, so we had to rely on Excel to try and bring things together. We knew this would not be sustainable, so decided to look for an operational system that integrates our helpdesk, job raising, planning and accounts.
She continues, “Because we had a variety of systems in use, we faced the challenge of having masses of data, with no real-time visibility. This meant we were heavily reliant on Excel for things like reporting and planning. We decided to move to Microsoft Dynamics 365 Business Central to take advantage of a fully integrated, industry specific ERP solution.”
Before deciding on contracts365 and service365, Alba explored various options, but found them to be quite rigid. Klyne comments, “A lot of the other providers only took financials into consideration, whereas Xperience Dynamics specialise in operations and their products contracts365 and service365 could be tailored to meet the individual needs of our business.”
Before implementing Microsoft Dynamics 365 Business Central, the majority of Alba’s processes were paper-based. With contracts365 and service365 now in place, the company is virtually paper-free. Removing long paper trails has sped up processes and reduced associated costs. Klyne says, “We were apprehensive that staff would find it challenging to adopt the new way of working, but it has been a seamless transition. The ability to have Dynamics 365 Business Central on tablets and smartphones is excellent- our engineers have really got to grips with it and much prefer it to the old paper-based methods.”
Prior to implementing the new ERP solution, Alba could only look at accounts retrospectively, which prevented them from being able to deal with issues on a proactive basis. contracts365 and service365 has provided Alba with the ability to generate accurate reports which are visible in real-time.
When asked ‘Why Xperience Dynamics?’ Klyne answered, “We had done our research and saw that Xperience Dynamics work with clients like us, not to mention their solutions are specific to the industry we are in. In terms of the project from the start until now, everything has gone smoothly apart from a few small hiccups - which are to be expected with any large-scale project.”
She concludes, “The team at Xperience are extremely helpful, and have been great at providing additional feedback and recommendations. The staff at Alba are really pleased with our new solution and we look forward to making further developments to make things even better!”
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service365 is an industry led service management solution, built on Microsoft Dynamics 365 Business Central.