Service Management Software Benefits

Our service management software, service365, delivers the tools you need to gain greater control of your service operations.

Benefit from an ERP solution built on Microsoft Dynamics 365 Business Central designed specifically for service and facilities management. Giving your business the tools you need to maintain a strong financial future.

Single Fully Integrated ERP, Service Management and HR Solution

service365 is more than just service management software. It is built on Microsoft Dynamics 365 Business Central which is an ERP solution used by organisations worldwide. You’ll have all the benefits of the leading ERP solution together service and HR modules to meet your specific needs.

Eliminate Manual and Duplicated Processes to Reduce Costs and Improve Cashflow

with all data being held in a single system and all processes being automated, the requirement for spreadsheets, call sheets and whiteboards can be eliminated. Invoicing of contracts and service calls can be automated. The quicker that work is invoiced the quicker you’ll get paid!

Streamlined Operations

contracts365 removes the need for paper-based service sheets, customer signatures and the manual pricing of calls. With all activities completed digitally, including, risk assessments, health and safety checklist, and signature capture, invoicing can be automated speeding up billing processes and improving cashflow.

Improve Utilisation and Resource Management

Better management of resources results in increased utilisation. With a drag and drop planning board and live updates from on-site engineers work can be scheduled more efficiently, travel time is reduced, and reactive calls allocated to the engineer that has the time, the skills and who is in the right place to complete the call.

Increased Customer Satisfaction

contracts365 gives your workforce the tools to exceed customer expectations and deliver an excellent customer experience. Wait times are reduced, SLAs are met, and onsite processes are slick with advanced mobile capabilities. Customers can also be given web access to log calls and view service history.

Extensive Business Intelligence and Reporting

Timely and accurate information is essential to success. Run detailed reports at the click of a button on different variables ensuring you have business intelligence to make informed decisions.



  • Service contracts
  • SLA management
  • Service sites
  • Equipment register
  • Graphical resource planner
  • Planned and reactive maintenance
  • Van stock replenishment
  • Integrated invoicing
  • Full mobile capabilities

Dynamics 365 CRM for Field Service