- Once you have raised a ticket a member of our support team will get in touch. The support representative will provide you with a code to initiate the session.
- When you enter the code, the session will start and the representative can view your screen and share control of your mouse and keyboard.
- You are in full control of your computer at all times and you can end the screen-sharing session at any time.
Our Centralised Support
Our centralised support portal allows you to raise new support cases, manage your existing tickets and access a wealth of information via our online knowledge base.
Our help desk operating hours are 9 am – 5 pm Monday through Friday, however emergency out of hours services are available. For more information on this service, please contact your account manager or reach out to us here.
To raise a support case you must be registered, otherwise, our system will reject your emails for security purposes. Registration takes less than 30 seconds and can be completed online. To get started, click below.
We strive to deliver an exceptional support experience and that’s why we’ve developed automated bots that monitor your tickets and survey comments in real-time.
By rating your support tickets and by leaving survey comments, it helps us act faster, build our services around you and have our management team reach out when you need that extra bit of help.
Live Remote Access
With our live Remote Assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
We have offices located in Lisburn, Peterborough and Glasgow, allowing you to gain access to local IT support, ensuring you get the best support available.
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