If you are an existing Xperience Dynamics customer please use our support portal to raise your ticket or track its progress. If you have not registered for this service you must do so here before attempting to login.
Xperience Dynamics offers our customers annual maintenance contracts (AMC) and annual support agreements (ASA’s).
Annual maintenance contracts provide customers with the option to avail of new versions of our software to help maximise the investment that is made in your Microsoft Dynamics 365 Business Central solution.
Annual Maintenance Contract Features Include:
– Product Releases – Yes
– Service Packs and Hot Fixes – Yes
– Access updates to documentation – Yes
– Protect List Price – Yes
Software updates, such as new software versions, service packs and hotfixes are available for the current and last major Dynamics 365 Business Central release.
As we are a Microsoft Gold and Silver Partner and the solutions we provide are Microsoft Dynamics CfMD certified. So, you can rest assured, if you choose Xperience Dynamics as your partner of choice you will benefit from business applications assured by Microsoft.
In line with Microsoft’s guidelines, we strive to follow Microsoft’s statement of direction for each of the Dynamics products as appropriate per the add-on. This includes upgrading our add-on solutions within a timeframe of 6 months after new versions of Dynamics become available to us.
As a minimum, we support our add-ons on all versions of Microsoft Dynamics 365 Business Central within their respective product support lifecycle. More information on this can be found on the Microsoft support website.
Our out of hours emergency service does not apply to this area.
Different remote assistance methods may also be utilised depending on the particular requirements of the service being delivered.