Get Live Remote Assistance

Do you need a quick solution to a technical problem? With our live Remote Assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How It Works:

  1. Once you have made contact with a member of our support team, with your permission, the support representative will provide you with a code to initiate the session which should be entered below.
  2. When you enter the code, the session will start and the representative can view your screen and share control of your mouse and keyboard.
  3. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Please note: You must contact us before attempting to connect with a representative.

Start Remote Assistance Session

Self Service Portals

DMC Portal

This portal is where DMC Software Solutions support customers can log new support tickets, view existing support tickets and check the progress of existing tickets.

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Xperience Portal

This portal is where Xperience IT Solutions and The Cloud Simplified customers can log new support tickets, view existing support tickets and check the progress of existing tickets.

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