Get Live Remote Assistance

Do you need a quick solution to a technical problem? With our live Remote Assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How It Works:

  1. Once you have made contact with a member of our support team, with your permission, the support representative will provide you with a code to initiate the session which should be entered below.
  2. When you enter the code, the session will start and the representative can view your screen and share control of your mouse and keyboard.
  3. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Please note: You must contact us before attempting to connect with a representative.

 

Start Remote Assistance Session

Self Service Portals

DMC Portal

This portal is where DMC Software Solutions support customers can log new support tickets, view existing support tickets and check the progress of existing tickets.

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Xperience Portal

This portal is where Xperience IT Solutions and The Cloud Simplified customers can log new support tickets, view existing support tickets and check the progress of existing tickets.

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Microsoft Dynamics 365 - Business Central - Xperience Dynamics Support

Xperience Dynamics offer customers both annual maintenance contracts (AMC) and annual support agreements (ASA’s)

Annual maintenance contracts provide customers with the option to avail of new versions of our software to help maximise the investment that is made in your Microsoft Dynamics 365 Business Central solution.

AMC Features
Product Releases Yes
Service Packs and Hot Fixes Yes
Access updates to documentation Yes
Protect List Price Yes

Software updates, such as new software versions, service packs and hot fixes are available for the current and last major Dynamics 365 Business Central release.

Annual support agreements provide customers with access to our support services to help with any Dynamics 365 Business Central related support matters. Customers can create support requests which are handled, depending on urgency, within a guaranteed response time of 4 hours. Support issues can be logged either by telephone on 028 9267 7533 or by email at NAVsupport@xperience-group.com. Our support desk is operational on Monday – Friday from 9.00 – 17.00 by prior arrangements.

Product Roadmap

In line with Microsoft’s guidelines, we strive to follow Microsoft’s statement of direction for each of the Dynamics products as appropriate per the add-on. This includes upgrading our add-on solutions within a timeframe of 6 months after new versions of Dynamics become available to us.

Support Lifecycle

As a minimum, we support our add-ons on all versions of Microsoft Dynamics 365 Business Central within their respective product support lifecycle. More information can be found on the Microsoft support website.