Xperience Support Portal - Central Support For All Clients

Our centralised support portal allows you to raise new support cases, manage your existing tickets and access a wealth of information via our online knowledgebase.

Our Helpdesk operating hours are 9 am to 5 pm Monday through Friday, however emergency out of hours services are available. For more information on this service, please contact your account manager or reach out to us here.

To raise a support case you must be registered, otherwise, our system will reject your emails for security purposes. Registration takes less than 30 seconds and can be completed online. To get started, click here.

Did you know? We strive to deliver an exceptional support experience and that’s why we’ve developed automated bots that monitor your tickets and survey comments in real-time.

By rating your support tickets and by leaving survey comments, it helps us act faster, build our services around you and have our management team reach out when you need that extra bit of help.

ACCESS SUPPORT FOR ALL HERE

Get Live Remote Assistance

With our live Remote Assistance tool, a member of our support team can view the desktop and share control of your mouse and keyboard to get you on your way to a solution.

How It Works:

  1. Once you have raised a ticket a member of our support team will get in touch. With your permission, the support representative will provide you with a code to initiate the session which should be entered below.
  2. When you enter the code, the session will start and the representative can view your screen and share control of your mouse and keyboard.
  3. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Please note: You must contact us using the link above before attempting to connect with a representative and you must be registered to use this service. To register and get started, click here.

Start Remote Assistance Session

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