Xperience

Service365 Mobile

Eliminate the need for paper-based job sheets, access real time reports and speed up the billing process.

The mobile app is fully integrated with Service365 allowing calls to be sent to and completed by field engineers. This eliminates the need for paper-based job sheets, allows real-time reporting and speeds up the billing process.

Online / Offline Mode – Remote workers can continue to process calls on their mobile even when they are offline. When the mobile device reconnects it will upload new information to Service365 and pick up any new calls that have been allocated.

Flexible Workflows
Ensure calls are completed in a timely fashion to the highest standards with configurable workflows. A workflow is a series of pre-defined tasks a worker must complete and ensures service consistency across your workforce.

Surveys/Questionnaires
Mandatory surveys and questionnaires can be setup and customised to suit different call types. Define a clear process which ensures a stage must be completed before progressing to the next – ideal for health and safety checklists, risk assessments, equipment calibration readings and customer satisfaction surveys. All data recorded is stored against the call record in Service365.

Signature & Photo Capture
Photographs and signatures can be taken as part of the call on a mobile device and retained against the call record. They can also be embedded in reports and issued to customers as PDF documents for their own records.

Transaction Processing
The mobile app allows for transactions to be recorded against the service call. This includes issuing van stocks, raising purchase orders and recording timesheet data.

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