The planning board will clearly display workloads of each resource over the selected timeline, ensuring calls are updated in real-time and show the status of each call as it progresses. The clear visual display allows you to differentiate between different call types, ensuring you can manage and prioritise appropriately.
Helping your business improve efficiency through digital transformation for the service management and facilities sector
The Scheduler365 module is a graphical resource planning tool within the Service365 application, for facilities and service management.
With Service365, scheduled service calls can be sent to the scheduler, automatically or manually, for planning. Using the graphical planner, in-built maps and colour coded skills categories, planners can easily allocate calls to ensure the right people, with the right skills, are at the right place and at the right time to meet the agreed customer service level agreements (SLA).
The scheduler allows for all open service calls to be clearly viewed in a list format, easily filtering by priority, call type, region, skill type, and customer. Using the “drag and drop” calls function allows for one or more resources to be added and allocated to the main planning board.
The built-in map function allows you to see where your resources and call location is so that you can plan efficiently. This function helps you plan who is best fitted to attend a reactive call when needed.
The category overview provides a colour coded key, highlighting the relevant response times associated with a job. By matching these colours to the jobs on the planning board, you can see the level of urgency required when allocating work.
The task view provides more detailed information on a highlighted service call. You can also drill down to the call record held within Service365 – this service is also available to remote workers.
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