Maintain all service contract information in a single location, from site information and SLAs, to planned call schedules, tasks and billing terms.
It allows you to set up SLA terms for call priorities and response times. SLA performance is monitored with workflow options, which allows users to be made aware of calls that are nearing a brand of the SLA.
Our software will help you create and maintain detailed records of everything related to service contracts, calls and sites, including the ability to record everything from contact information, site access, call schedules and notes.
Maintain a piece of full equipment register with Service365, allowing you to allocate each equipment item to a site and contract, as well as keeping comprehensive records including serial and model details.
Graphical Resource Planner
Contracts365 enables planners to allocate resources to the planning board, allowing you to manage engineers’ capabilities efficiently. Find out more about Scheduler365 here.
Planned and Reactive Maintenance
All service calls can be managed with contracts365. Each of the calls can be planned and quoted by breaking down into multiple tasks so they can then be completed by the engineers. Each call is progressed through stages, received, allocated, accepted, travelling, onsite and completed.
Van Stock Replenishment
Stock can be issued to service calls for first-time fixes and stock replenishment via an automated system, allowing you to re-order effectively.
Service365 is a fully integrated system with capabilities such as highlighting clearly when invoices are due, pricing can be set at a contract level with options such as fixed pricing, scheduling rates, time and materials.
Full Mobile Solution
Service365 can be used by remote workers, allowing them to complete job sheets, configure workflows for different call types, including safety checks, health checks, risk assessment, method statements, equipment reading, and signature capture.