Xperience

Service365 Benefits

Helping you maintain a strong financial future

OVERVIEW

Service365 is a fully integrated service management solution, built on Microsoft Dynamics 365 Business Central. With comprehensive features and functionality, it’s designed to help your business drive growth and efficiency through digital transformation.

Benefits

Eliminate Manual and Duplicated Processes to Reduce Costs

All the data is held in a single, fully integrated system, helping your business improve efficiency by eliminating the requirements for spreadsheets, paper-based call sheets and whiteboards for planning. Service365 will allow for data to be stored in a single place and only entered once during a transaction cycle.

Improve Speed of Invoicing and Cashflow

Eliminates the need for paper-based systems, allowing you to digitise how you manage your field service activities, including service call completion, risk assessments, health and safety checklists, signature capture, inventory consumption and labour time. All data is updated in real time allowing invoicing and cash collection cycles to be significantly improved.

Improve Utilisation and Resource Management

We want you to manage your time and resources efficiently. With a drag and drop planning board and live updates from on-site engineers, you can schedule your time and workers more efficiently, reducing travel time and maximising the capacity of the engineering team, ensuring they are in the right place at the right time.

Increased Customer Satisfaction

Our Service365 module helps your team reduce waiting times, meet SLAs and provide the best onsite service through its advanced mobile capabilities. Xperience aims to give your workforce the tools to exceed customer expectations and deliver an excellent customer experience.

Extensive Business Intelligence and Reporting

Produce relevant and accurate reports and dashboards allowing you to monitor activities and respond on a timely basis. This can include SLA performance, contract profitability, resource utilisation and field engineer performance.

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Learn more about Service365 and how we have helped our clients by downloading our brochure.