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Ensuring the right people with the right skills, are at the right place and at the right time...
Service365 includes a powerful graphical resource planning tool, enabling service calls to be sent to the schedule for planning. Planners are able to easily allocate calls, ensuring the right people with the right skills, are at the right place at the right time to meet the client’s SLA.
- Open Tasks – All open service calls can be viewed as a list and easily filtered by priority, call type, region, skill type and customer. Using ‘Drag and Drop’ calls can be allocated to one or more resources on the main planning board.
- Map – The built in map shows the whereabouts of your resources and the location of calls that need to be planned. This allows planners to easily determine which resource is best placed to attend reactive calls.
- Planning Board – The Planning Board displays the workloads of each resource in the selected timeframe, updating progress in realtime. Using ‘Drag and Drop’ calls can be allocated to or moved between resources. A clear visual display allows users to differentiate between call types. Calls are updated in the scheduler in real-time to show progress of the call based on data from the engineers mobile.
- Task View – The task view provides more detailed information on a highlighted service call. From here it is possible to drill down to the call record in Service365.