Thanks for visiting the Xperience Group website or using our products and services. This policy explains the what, how and why of the information we collect when you visit our website. It also explains the specific ways we use and disclose that information. We want to make it clear, we take your privacy extremely seriously, and we never sell your data for sales or marketing use. Our aim is to be as clear and open as possible about what we do and why.
Previous revision: www.xperience-group.com/privacy-and-cookies-policy-old
Our Holding Company is Xperience Group Management Limited, Company Registration Number NI637651, Registered at:
Knockmore Hill Industrial Park
11 Ferguson Drive, Lisburn
Lisburn, BT28 2EX
Phone: 02892 677 533
Within this holding company we have four trading entities:
For Compliance and Data Protection Queries: firstname.lastname@example.org
Our Privacy and Cookies Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information. As a user of this site, we may collect and process your personal information.
Privacy: Your Personal Information
We may collect any or all of the information you give us depending on the information or type of contact you have requested, including your name, address, telephone number and email address, together with data about your use of the website. Other information may be needed to process a request may also be collected. As a business, the reason for processing this personal data is primarily based on Legitimate Interest.
Types of Information:
By using your browser controls, you are always in control of the cookies we store and access on your computer. More information on how to control cookies and limit personal data processing can be found at www.youronlinechoices.com/uk/five-top-tips.
We use the information collected primarily to process your request for information. Data collected in the UK is held in accordance with current Data Protection Laws and the General Data Protection Regulation. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.
We process your personal data primarily on the basis of Legitimate Interest as a business but only if necessary for the purpose we collected it for. We will also process data on the basis of contractual and transactional obligation where necessary. We may process your data;
*We will not pass on your data to third parties without your consent.
Types of Communication
By processing your Personal Information under Legitimate Interest, you will receive any specific piece(s) of information you requested, as well as allowing us to send you appropriate and useful communications. This includes but is not limited to; invitations to our events and webinars, our latest assets (whitepapers, guides, reports, infographics, videos and case studies) and promotional offers on software and services. We would also like to keep you abreast of the charity events and initiatives we partake in. If you are a Customer of Xperience Group, you may also receive monthly/quarterly product updates. These updates will highlight the great new releases we have developed. At any time, you can update your preferences (or completely unsubscribe/opt-out of our marketing) by clicking the opt-out link in any emails you receive from us.
Definition: Cookies are small text files placed onto your computer by the websites you visit. They are used to make websites work, to improve efficiency of websites, to improve the user experience and to provide usage information on websites. This information should make your website visits more productive by storing and using information on your website preferences and habits.
By configuring your web browser, you can choose whether or not to accept cookies. Most web browser software is initially set up to accept them. If you do not want to receive cookies you should change your browser settings. Please note by disabling cookies, some services or website functionality may not be available. For further information about cookies and how to disable them please go to www.aboutcookies.org.
The cookies we use fall into two categories:
The cookies we use are:
Google Analytics Cookies
Google Analytics is a tool that monitors websites and allows us to see volumes of website visitors, their source, and to analyse how our website is viewed and navigated. This allows optimisation of the content and pages on www.xperience-group.com and the marketing programs that drive traffic to the website. Google Analytics does not store any personal information about website visitors, but does use persistent cookies to identify repeat visitors. You may universally opt-out of all Google Analytics tracking used by all websites by visiting this URL: https://tools.google.com/dlpage/gaoptout
This information is used by us to profile website visitors, in order to better understand the way in which our website content is viewed by different types of users. It is also used to identify the types of organisations that may be interested in attending our content, products or services.
Email Marketing Post-Click Tracking Cookies: These cookies are used to report on the pages on www.xperience-group.com that have been viewed by visitors to the site originating from links in our email marketing campaigns. This analysis helps us to understand additional content viewed by the contacts in our database and therefore allows us to improve and tailor future campaigns to the contact’s specific areas of interest.
Marketing Cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences. These cookies also record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website, the advertising displayed on it and communications sent more relevant to your interests.
|Google Anlaytics||_utma||Analytics||These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
By using our website, you agree that we can place these types of cookies on your device.
|LOW||3rd party cookie which does not personal store user data|
|Google Maps||SID, SAPISID, APISID, SSID, HSID, NID, PREF||Analytics||Various unique identifiers, except for PREF which stores your options such as preferred zoom level. Google set a number of cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Google Maps users.||LOW|
|Hotjar||UUD||Analytics||Hotjar assists its users/customers in providing their end users with a better experience and service as well as assist them in diagnosing technical problems and analyzing user trends. Most importantly, through Hotjar’s services, the functionality of the Hotjar Enabled Site can be improved, making them more user-friendly, more valuable, and simpler to use for the end users.
You may opt-out from having Hotjar collect your information when visiting a Hotjar Enabled Site at any time by visiting our Opt-out page and clicking ‘Disable Hotjar’ or enabling Do Not Track (DNT) in your browser.
|MEDIUM||Suppressed IP to manually suppress data on specific input fields or on-page text containing email addresses/numbers.|
|YouTube||SID, LOGIN_INFO, use_hotbox, PREF, SSID, HSID, watched_video_id_list, __utma, __utmz, demographics, VISITOR_INFO1_LIVE||Analytics||Various unique identifiers, as well as login information that may relate to a Google account.||LOW|
|YouTube||SID, LOGIN_INFO, use_hotbox, PREF, SSID, HSID, watched_video_id_list, __utma, __utmz, demographics, VISITOR_INFO1_LIVE||Analytics||Various unique identifiers, as well as login information that may relate to a Google account.
|Gator Leads||wow.session||Essential||IIS Session Code||ZERO||Standard session cookie served by the web server.|
|wow.anonymousid||Analytics||Anonymous Visitor ID||LOW||Does not store user data, only stores active menu node over post-back|
|wow.schedule||Essential||Load Blanace Session Queue||ZERO||Standard session cookie served by the web server.|
|wow.utmvalues||Session||Stores the UTM values for the session||LOW||Does not store user data, only stores active menu node over post-back|
|wow.trackingdata||Marketing||CommuniGator encrypted identifier for the session||MEDIUM||3rd party cookie which is only used by GatorMail integration so GatorLeads (reverse IP lookup tool) knows email contacts visiting website|
|wow.data||Analytics||Encrypted GatorMail identification||MEDIUM||3rd party cookie which is only used by GatorMail integration so GatorLeads (reverse IP lookup tool) knows email contacts visiting website|
|ASPXAUTH||Essential||CommuniGator Product Authentication||ZERO||Authentication cookie served by the CommuniGator product|
|ASP.NET_SessionId||Essential||IIS Session Code||ZERO||Standard session cookie served by the web server|
Blog/News/Events: We have public blogs on our website. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you want it removed, contact us via the email provided at the top of this page. If we are unable to remove your information, we will tell you why.
Social media platforms and widgets: Our website includes social media features which may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. We also maintain presences on social media platforms including Facebook, Twitter, and LinkedIn. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
You have certain rights given to you by law, that means you have an amount of control over your personal data that we process.
Under GDPR, you are entitled to view, amend, or delete the personal information that we hold. Email your request to Compliance@xperience-group.com
For more information regarding the Xperience Group Privacy and Cookies Policy please contact: