By implementing Sage CRM, Zenergi moved from a paper-based system to automated energy procurement services. The highly customised solution provided by Xperience Group enabled them to better manage energy contracts, bringing £1,751,891 in customer savings since September 2015 and supporting customer retention rates of 98 per cent.
Based in Hampshire, Zenergi is the leading independent energy supplier for educational facilities and businesses across the UK. Providing complex energy procurement services, the company takes data accuracy very seriously to ensure accurate billing and contract management for its growing customer base. To achieve first-class customer service at scale it was apparent they needed to move to a computerised system and decided on Sage CRM provided by leading Sage Partner, Xperience Group.
Since Sage CRM was rolled out 4 years ago, it has been customised heavily to mirror Zenergi’s unique business processes, accommodating its gradual growth. This includes a Bill Validation service developed to compare actual energy consumption against quoted rates. Consequently, Zenergi can now ensure accurate billing practices, bringing customers considerable cost savings. This has helped them to gain competitive advantage, increasing customer trust and retention.
Graham Cooke, Zenergi Managing Director, commented, “It took some time to get our various facets and functions into a system where data integrity is one hundred percent. Now we have a complex contract and billing platform which has been especially developed for us so we can meet the needs of customers both now and in the future.”
Today Sage CRM plays an important role in Zenergi’s success. By introducing automated processes, operations have been streamlined resulting in high levels of customer satisfaction and loyalty. Nonetheless, Zenergi continue to go the extra mile for its customers’ and recently introduced the Self Service module. Graham concluded, “That’s the nature of us as a business, always looking at what’s next and how we can improve on things for our customers!”