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Microsoft Dynamics 365 CRM

Increase sales revenue, automate your marketing processes and boost your customer service levels.

> Home > Microsoft Dynamics 365 CRM

Microsoft Dynamics 365 CRM

Increase sales revenue, automate your marketing processes and boost your customer service levels.


Products & Services

Why choose Microsoft Dynamics 365 CRM?

Choose Microsoft Dynamics 365 CRM if you want to:

  • connect and engage with customers like never before
  • build relationships that matter
  • anticipate the buyer journey,
  • streamline processes across sales, marketing and service
  • increase topline revenue, Microsoft Dynamics 365 CRM is the ultimate in CRM solutions.

Digital transformation and smart systems are at the heart of boosting productivity levels and with disruption across markets and economies, companies need to gear up for the future. Dynamics 365 CRM helps companies do just that with the latest state-of-the-art, intuitive and easy-to-use functionalities.

Dynamics 365 CRM is a cloud-based solution designed to work with Microsoft 365 formerly, Office 365, which means it can be securely accessed from anywhere, anytime and on any device – the perfect solution for a diverse workforce. With the added advantage of integrating fully with your Outlook and Microsoft Office applications as well as core applications such as ERP which means that you can get a clearer view of your whole business.

Microsoft Dynamics 365 CRM Applications

Better understand customer needs, engage more effectively, and sell faster and smarter with embedded insights and  AI capabilities to track customer relationships and automate sales execution with contextual prompts.

Deliver intelligent service and support on any channel and empower customers and agents with the tools they need to ensure quick and accurate resolution, every time.

Generate multi-channel marketing campaigns, nurture sales-ready leads, access a huge range of reports, align sales and marketing teams with planning and tracking tools that integrate with your existing apps and services.

Automate works orders and service jobs and optimise the scheduling and planning of your field service teams with Dynamics 365 for Field Service. This is the ideal solution for organisations looking at a service solution to supplement existing CRM and ERP solutions.

Access a powerful project planning tool for teams to track their work—and get results.

Explore Dynamics 365 and find out more about the applications available.
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What is Dynamics 365 CRM?

Dynamics 365 CRM is a comprehensive solution which can help you manage your business more efficiently. Integrate Dynamics 365 Business Central and Microsoft 365 (formerly Office 365) for a single view of your business with access to better insights.

Microsoft Dynamics 365 CRM Infographic

What is the difference between Microsoft CRM and Microsoft Dynamics 365 CRM?

Microsoft Dynamics CRM is now called Microsoft Dynamics 365 CRM for Sales, Marketing and Services. Microsoft Dynamics 365 CRM includes 6 different integrated modules: Dynamics 365 for Sales, Dynamics 365 for Customer Service, Dynamics 365 for Marketing, Dynamics 365 for Field Service, Dynamics 365 for Project Service Automation, Social Engagement and Dynamics 365 Customer Insights.

Start with one or many applications allowing adapt, change and grow at a pace that suits your business requirements.

Why choose Xperience for Microsoft Dynamics 365 CRM?

Sage 200 & Microsoft Dynamics 365 CRM Integration

By integrating Microsoft Dynamics 365 with Sage 200, your data is synchronised between applications, allowing sales representatives and customer service staff to gain a complete view of each customer within the CRM interface, including credit limits, outstanding balances, orders, invoices, in a single interface without switching between the screens.

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Want to find out more about Microsoft Dynamics 365?

Microsoft Dynamics 365 has complete business management capabilities, encompassing all business functions. Book a demonstration and find out how it can support your business today.

Book today!

Latest Microsoft Dynamics 365 news and blogs

The new age of telephone systems – Cloud telephony & unified communications!

By Richard McCutcheon on November 1, 2021

Dispelling the myths around the cost of CRM 
Why is it important to make CRM the central hub for your customer data? 
5 Signs your CRM is stopping your growth

See how our customers are growing their business with Microsoft Dynamics 365

“With the integration we were able to eliminate the double-entry of customer information, which helped us clean up our data and make it reliable. We have already identified that 8% of our active customers were not entered on our old CRM, so were never marketed to. Altogether we reduced the time-consuming administration processes, saving around 40% time for every new record we setup.”

Tim Holyomes

Hytek

Read the case study

“With Dynamics 365 for Field Service our engineers are able to complete all service steps electronically and, with instant access to stock levels and customer information they can complete maintenance tasks much faster and more accurately.”

Lisa Cresswell

BMG Labtech

Read case study

“The information available is brilliant. It allowed us to understand the volume and type of support calls better than we did historically! With better visibility we are able to make better informed decisions about our products and services, in line with customer needs!”

Michael Leeds

APR Telecoms

Read case study

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