Xperience

Complementary IT Support

We know every business and IT department is different and so are their requirements

We don’t just have a one size fits all approach with our clients. We know every business and IT department is different and so are their requirements.

Not every business or IT manager wants to outsource their entire IT department. Some IT departments just want additional support to help them during busy periods when their teams are over-stretched or to plug capability or skill gaps. We are here to enhance and add stability to your existing operations.

Additional support we offer:

  • Complementing additional resources to help reduce bottlenecks
  • Freeing up your internal IT team to focus on core activity
  • Overflow services to support your IT department during periods of high demand,
  • Cover for unforeseen absence such as holidays and illness
  • Access to certified, multi-skilled and senior technical expertise
  • Help with complex IT issues including cybersecurity
  • Strategic guidance, advice and support
  • Support of remote sites and satellite office
  • Emergency support such as (server failure) – we are here to provide you with remote support or rapid on-site support to get you back up and running
  • We can provide our clients with 1st and 2nd frontline support and third line escalation services for more challenging support issues.
Why Us?

At Xperience, we are led by the technology, continuously reviewing the best solutions for our clients. But our customers are at the heart of everything we do and we do everything we can to make sure that we deliver a service that is second to none.

  • 95% of our clients would recommend us
  • Industry leading systems and tools
  • We have 300 clients across the UK and Ireland
  • Mature methodology, services and processes
  • ITIL and ISO best practice
  • During the tendering process we undertake a comprehensive IT
  • Highly experienced and certified team
  • Strategic IT partner
  • Our average support call is <15mins
Getting the Most out of Your Technology

Xperience is all about making sure that our clients get the most out of their technology. We regularly run webinars and training courses around cloud, cyber security and other topics. To view our latest webinar recordings see below.

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Learn more about our complementary IT support and how we can help.