Xperience

Infor Cloudsuite CRM

Enable sales, marketing and customer service teams to get to know your customers better and increase revenue.

Infor Cloudsuite CRM

Enable sales, marketing and customer service teams to get to know your customers better and increase revenue.

Empower your business to work smarter

With a well implemented CRM solution, it is possible to leverage your client and prospect data to be more targeted. By focusing efforts where you have the best chance of success, your people will be more effective, closing more opportunities and increasing revenue.

Infor Cloudsuite CRM Functions

Manage customer relationships efficiently for improved forecasting and reporting throughout the sales process. Streamline and automate processes so your sales team can sell more.

  • Maximise your business relationships with sales productivity tools
  • Increase sales revenue with pipeline management tools
  • Prioritise your activities for maximum effectiveness
  • Interpret your data with highly visual reports

In-built tools enable you to manage, track and measure multi-channel marketing activities with ease. Execute highly targeted campaigns and timely initiatives for maximum impact and ROI.

  • Understand which activity generates the best ROI and repeat
  • Manage and report on all campaigns easily
  • Segment your audience for more targeted marketing
  • Never miss a lead again with lead management tools

Empower your service professionals with advanced issue tracking and resolution tools to deliver a seamless and responsive service, for the ultimate customer experience.

  • Route your customer tickets with defined processes
  • Manage, meet and exceed your SLAs
  • Respond quickly with quick search and knowledgebase tools
  • Allow your customers to help themselves with a self-serve portal

Turn high volumes of data into insight, monitor productivity, analyse trends and identify any issues to focus attention and resource on the most profitable business activities.

  • Gain a 360 degree view of your business
  • Focus efforts based on real-time insights
  • Interpret data easily with visual reports and dashboards
  • Get started quickly with pre-built dashboards

Download the Infor Cloudsuite CRM Brochure

Download the Infor Cloudsuite CRM Brochure for more information on how it can help you increase sales conversion rates, customer retention and, ultimately, profitability.

The Xperience Difference

We are an established Infor Partner – we have been successfully implementing Infor CRM since 2004.

We are experts in CRM – we have 133 years combined CRM experience across our project managers and implementation teams.

We have rigorous processes – we have rigorous governance, control and methodologies to minimise project risk.

Find Out More About Us

Infor Cloudsuite CRM Testimonials

“Today, in literally 30 seconds I can find the relevant documentation on the system and send it to the customer at a click of a button. “

David Bailie

BL Refrigeration and Air Conditioning Ltd

“With the integration we were able to eliminate the double-entry of customer information, which helped us clean up our data and make it reliable. We have already identified that 8% of our active customers were not entered on our old CRM, so were never marketed to. Altogether we reduced the time-consuming administration processes, saving around 40% time for every new record we setup.”

Tim Holyomes

Hytek

Read the case study

“I remember at year end having to go home and work most of my weekend to make sure that we met the submission deadline. We were so busy focussing on our customers that we didn’t have time to do this as part of your day-to-day work. Now, with the new processes and technology, I can process our year end in 2-3 hrs in an evening. With Sage 200cloud our accounts now go directly to HMRC from Sage and we have cut year end processing times by 80-90%.”

Denis Ferguson

Caffe Society

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