Four business operations you can improve through Digital Transformation

You’ve been hearing a lot about digital transformation (DT) lately. You’ve read up on its history and researched the ways it can adapt and strengthen your business. Perhaps you’ve even started building a business case for digital transformation.

The only thing left for you to do is form a clear idea of how DT’s overarching benefits can be applied to different areas of your organisation. Lucky for you, we’re here to help! We’ve put together a list of key business operations which can benefit from a digital transformation solution, and how the upgrade will improve the work of each department day to day.

Accounts & Finance

One of the biggest obstacles for making quick, informed decisions about your finance and operations is legacy accounting systems. In today’s digital environment short response times are a given, and failing to meet operational demands can put you drastically behind the competition, especially in terms of service quality and customer satisfaction.

What you need is an end-to-end Enterprise Resource Planning (ERP) digital transformation solution which allows you to manage your finance and operations from a centralised dashboard by connecting all your core business processes.

In place of the cumbersome finance management tools of the past, a DT solution can offer a range of powerful features such as state-of-the-art sales and accounting software, tools which allow you to easily control purchasing and inventory, as well as innovative project management functionalities.

By collecting data from across all areas of your organisation and producing detailed reports, a digital ERP financial system offers you a comprehensive view of all business operations, so you can identify the best ways to increase profitability. Such DT solution will reduce admin work for your team, freeing up their time to focus on delivery.

From speedier book closing to more informed decision making, adopting digital transformation in your Accounts and Finance department will improve the efficiency of your business processes and boost the quality of your customer service.

Sales & Supply Chain

Digital transformation has also drastically redefined how sales departments operate. Customer engagement has become more fast-paced and agile in response to constantly evolving consumer demands brought about by the growth of digital.

Trying to generate conversions and remain competitive in the digital ecommerce space can prove to be a challenge if you are using outdated Customer Relationship Management (CRM) software.

If you want to stay ahead of the curve and successfully engage with online audiences, you need a DT sales management software which can keep up with the demands of the fast-paced digital environment.

Having a modern Sales system will allow you to streamline all the process throughout your supply chain and gather a wealth of customer behaviour data which can be harnessed to improve your business strategy and increase revenues.

Customer service

Now more than ever brands and consumers are interacting directly through a variety of online channels, and with the growth of digital platforms comes the inevitable shift in perspective – the success of your company no longer hinges solely on your product. It’s the customer experience you offer that will make or break your business.

In this context, outdated customer support software can have a seriously detrimental effect on brand loyalty. Your interactions with consumers will be hindered by a system which lacks key customer service functionalities such as personalisation and real-time support, causing you to fall short of digital customer expectations.

A modern DT solution such as an end-to-end customer relationship management software can help you bring your customer service into the digital era. Utilising the power of data analytics and AI automation, you can create a seamless experience across channels and keep your customers engaged with content tailored to their needs. Not to mention the wonders personalised customer service will do for brand loyalty!

HR & Payroll

Across all industries, HR departments are faced with similar struggles when it comes to recruiting talent. In a competitive job market, finding the right person for the job can be challenging, especially if you’re working with outdated HR management software.

In addition to exasperating your recruitment process, legacy HR systems can keep you from efficiently engaging current employees and enabling them to realise their full potential. You need an innovative digital transformation HR solution to help you successfully hire and onboard candidates.

With the right an end-to-end HR and payroll software system, you can remain competitive in the search for talent by bringing all your HR processes together under one roof. From the start of the recruitment process through applicant tracking and finally employee onboarding, you can control all operations from one centralised dashboard.

As well as optimising each step of the recruitment process, the right DT solution for HR will help you better engage your existing employees and help them realise their full potential. Better yet, the detailed overview of staff performance will enable you to boost efficiency company-wide and pursue business growth.

Adapt and Strengthen your business through our digital transformation solutions >>>