Role Details
Closing Date: |
1st April 2024 5:00pm
|
Location: |
Onsite Field Engineer |
Salary: |
Up to £35k plus car allowance |
Contract Type: |
Permanent |
Weekly Hours: |
Full Time (36.25 hours per week) |
Contact Email: |
[email protected] |
Apply: |
Apply Online |
Job Description
About the role
As a Field Services Engineer, you will provide onsite IT technical support for Xperience’s customers. The customers will typically be charities, schools and health & Social care so strong customer-facing and experience supporting end users face to face is essential. Ensuring the customers receive the highest level of support, working closely with the technical teams within Xperience to investigate, troubleshoot and support IT infrastructure, hardware and software across our customer locations.
What you’ll be getting up to on a day-to-day basis:
- Performing onsite IT support functions for the customer, representing Xperience face to face with our customers
- Recording activities and functions performed while onsite through the Xperience Ticket Management tool, ensuring transparency, reporting accuracy and knowledge share
- Exploring service improvements and innovation in the market and how these can benefit our business from an operational, services and security perspective.
- As an advocate for Xperience’s IT services, engage with, develop and manage relationships between all relevant parties, departments and customers
- Understanding how both the Xperience and customer operations and procedures work to provide a high level of service
- Propose and deliver improvements to the Framework for Operational practices and services, delivering the standards and tracking the adherence to the key stages
- Propose and deliver improvements to the Framework for Operational practices and services
- Covering and supporting other Field Service Engineer onsite bookings, if required due to absence
Additional Information
To apply, candidates must submit a fully completed application form. CVs and covering letters will not be considered and should not be submitted. Click the Apply Now button below to begin the application process.
We reserve the right to close the vacancy before the listed closing date, when we are in receipt of sufficient applications. Should you wish to apply for this post, you are advised to complete and submit your application as soon as possible.
Don’t meet every single requirement? At Xperience we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the job description, we encourage you to apply anyway and we will take the time to review your suitability. You may be just the right candidate for this or other roles.
Experience Required
Person Specification
Essential Criteria:
- At least one year’s previous hands-on experience a ticket management system
- Previous IT Support experience working within an internal or external facing helpdesk support team
- Good communication skills and a “can do” attitude
- Experience of working in a customer facing environment with the ability to communicate clearly and concisely with customers
- Excellent team player
- Problem solving skills
- Ability to be resilient to issues and influences outside of their control
- Ability to take ownership and work on the detail in a real time environment
- Full driving license that enables you to drive in the UK and access to own vehicle for business purposes
- Willingness to undergo an Enhanced DBS check with Barred List if successful, due to the nature of our client sites
- Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence)
Travel to client sites is essential. Regular locations include, but are not limited to:
- Enfield
- Bromley
- Ruxley
- Woolwich
- Blackheath
Desirable Technical Competencies:
- Knowledge of Windows operating systems, both pc and servers
- Knowledge of computer hardware, software, security and networking
- Active Directory (Configuration, troubleshooting, Group Policy)
- Microsoft Exchange (2010, 2013, 2016)
- Basic understanding of networking (DNS, DHCP, switching, routing, VPN)
- Citrix Technologies (XenApp, XenDesktop, NetScaler, StoreFront)
- Any SharePoint experience would be beneficial
- Office 365 Technologies
Further Information (Download)
Apply Now