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Choose the Customer Service app if you are looking to:
Arm your customer service team with the information and tools they need to deliver a personalised and proactive service, the way your customers like it. By providing a consistent level of service across multiple channels it is possible to drive customer loyalty and improve customer retention.Path to Customer Retention
With Dynamics 365 you can provide customer service how your customers prefer, utilising multiple delivery channels, including web portals, phone, email and social media.
The searchable knowledge base empowers you to deliver a responsive service, it makes all documents and articles easily accessible to facilitate quick responses to enquiries.
Manage customer support enquiries through to resolution. You can assign, reassign and queue enquiries, whilst easily checking contract entitlements and similar cases.
Accelerate efficiency by automating service processes with workflows. It is possible to automatically assign, queue and escalate customer requests to reduce resolution time.
Make life easier for you customers too. The Customer Service app enables them to self-serve and find answers to their queries using the inbuilt searchable knowledge base.
Real time metrics and Dashboards provide real insights, enabling you to monitor performance, identify behavioural trends, identify opportunities and anticipate needs.