Dynamics 365 Customer Service Help Desk Software

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Dynamics 365 for Customer Service App

Choose the Customer Service app if you are looking to:

Increase customer retention
Achieve consistency in service delivery
Empower your customer service staff
Advance productivity for service efficiency
Respond quickly to changing customer needs

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Deliver Customer Service Excellence

Arm your customer service team with the information and tools they need to deliver a personalised and proactive service, the way your customers like it. By providing a consistent level of service across multiple channels it is possible to drive customer loyalty and improve customer retention.

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See the Bigger Picture

For your customers to experience a real difference it is important to embrace the complete Dynamics 365 Suite…

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Inbuilt Customer Service Tools

'Social' Care

With Dynamics 365 you can provide customer service how your customers prefer, utilising multiple delivery channels, including web portals, phone, email and social media.

Knowledge Base

The searchable knowledge base empowers you to deliver a responsive service, it makes all documents and articles easily accessible to facilitate quick responses to enquiries.

Case Management

Manage customer support enquiries through to resolution. You can assign, reassign and queue enquiries, whilst easily checking contract entitlements and similar cases.

Workflows

Accelerate efficiency by automating service processes with workflows. It is possible to automatically assign, queue and escalate customer requests to reduce resolution time.

Self Serve

Make life easier for you customers too. The Customer Service app enables them to self-serve and find answers to their queries using the inbuilt searchable knowledge base.

Predictive Analytics

Real time metrics and Dashboards provide real insights, enabling you to monitor performance, identify behavioural trends, identify opportunities and anticipate needs.

Dynamics 365 and Office 365: Better Together

Dynamics 365 has been designed to work with Office 365 enabling you access to systems and tools from anywhere.

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Success Story

Belvoir Fruit Farms

“Now multiple staff members can have on going dialogues with customers grounded in ‘one version of the truth’. Indeed it’s my hope that soon we’ll be able to dispense with the phrase ‘I will just need to check with….’ With such a geographically disparate team, it’s definitely helping to speed up decision-making. From a customer perspective, it’s making us more agile and responsive.”
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Microsoft Dynamics 365 for Customer Service