Microsoft Dynamics 365 CRM

Increase sales revenue, automate your marketing processes and boost your customer service levels.

Empowering your Business to do More

If you want to connect and engage with customers like never before, build relationships that matter, anticipate the buyer journey, streamline processes across sales, marketing and service and increase topline revenue, Microsoft Dynamics 365 CRM is the ultimate in CRM solutions.

Digital transformation and smart systems are at the heart of boosting productivity levels and with disruption across markets and economies, companies need to gear up for the future. Dynamics 365 CRM helps companies do just that with the latest state-of-the-art, intuitive and easy-to-use functionalities.

Dynamics 365 CRM is a cloud-based solution designed to work with Microsoft 365 formerly, Office 365, which means it can be securely accessed from anywhere, anytime and on any device – the perfect solution for a diverse workforce. With the added advantage of integrating fully with your Outlook and Microsoft Office applications as well as core applications such as ERP which means that you can get a clearer view of your whole business.

Microsoft Dynamics 365 CRM Applications

Better understand customer needs, engage more effectively, and sell faster and smarter with embedded insights and  AI capabilities to track customer relationships and automate sales execution with contextual prompts.

Deliver intelligent service and support on any channel and empower customers and agents with the tools they need to ensure quick and accurate resolution, every time.

Generate multi-channel marketing campaigns, nurture sales-ready leads, access a huge range of reports, align sales and marketing teams with planning and tracking tools that integrate with your existing apps and services.

Automate works orders and service jobs and optimise the scheduling and planning of your field service teams with Dynamics 365 for Field Service. This is the ideal solution for organisations looking at a service solution to supplement existing CRM and ERP solutions.

Access a powerful project planning tool for teams to track their work—and get results.

From Microsoft CRM to Microsoft Dynamics 365 CRM

Microsoft Dynamics CRM is now called Microsoft Dynamics 365 CRM for Sales, Marketing and Services. Microsoft Dynamics 365 CRM includes 6 different integrated modules: Dynamics 365 for Sales, Dynamics 365 for Customer Service, Dynamics 365 for Marketing, Dynamics 365 for Field Service, Dynamics 365 for Project Service Automation, Social Engagement and Dynamics 365 Customer Insights.

Start with one or many applications allowing adapt, change and grow at a pace that suits your business requirements.

Why choose Xperience for Microsoft Dynamics 365 CRM?

The Microsoft Dynamics 365 CRM Solution

Dynamics 365 CRM is a comprehensive solution which can help you manage your business more efficiently. Integrate Dynamics 365 Business Central and Microsoft 365 (formerly Office 365) for a single view of your business with access to better insights.

Microsoft Dynamics 365 CRM Infographic

Want to find out more about Microsoft Dynamics 365?

Microsoft Dynamics 365 has complete business management capabilities, encompassing all business functions. Book a demonstration and find out how it can support your business today.

See how our customers are growing their business with Microsoft Dynamics 365

“With Dynamics 365 for Field Service our engineers are able to complete all service steps electronically and, with instant access to stock levels and customer information they can complete maintenance tasks much faster and more accurately.”

Lisa Cresswell

BMG Labtech

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“The information available is brilliant. It allowed us to understand the volume and type of support calls better than we did historically! With better visibility we are able to make better informed decisions about our products and services, in line with customer needs!”

Michael Leeds

APR Telecoms

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“Essentially the three key benefits are: information, information and information! It isn’t data for data’s sake. Microsoft Dynamics delivers and organises salient and useable information to which everyone has access and which helps them to deliver more efficient and qualitatively better customer service.”

Lawrence Moore

Belvoir fruit Farms

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