Xperience

Emtec Group

Results:

Since implementation, Xperience continue to support Emtec Group. Colin concludes, “Everything is going great. If there are ever any issues, the team does go out of their way to find a quick resolution.

Not only do they fix the issue, but there is also always a solution to ensure things run smoothly moving forward. It’s great to be working with an excellent team!”

Products used:

Emtec made the decision to implement contracts365 and service365

Established in 2003, the Group has grown substantially over the years and now employs over 400 people nationally. In recent years, Emtec Group has expanded, and now have several companies operating under the Group which offer a wide range of services.

To support the company’s growth efforts, Emtec Group decided to implement a fully comprehensive, construction industry-specific ERP solution. Supported by Xperience, Contracts365 and Service365 are powered by Microsoft Dynamics 365 Business Central and will help the Group manage business operations going forward.


Business needs

Before implementing Contracts365 and Service365, Emtec Group used a bespoke version of Microsoft Dynamics 365 Business Central, which was supported by another Dynamics 365 Business Central partner.

Colin Hemphill, Group Finance Manager at Emtec Group comments, “We were limited by the capabilities of our previous solution when it came to things like reporting. It was also an older version of Microsoft Dynamics 365 Business Central, which we knew wouldn’t sustain going forward. Because of this, we decided to go to the market, with the hope of finding a construction industry solution, tailored to meet our unique business needs, without being bespoke. When we learned about Xperience and its industry-specific solutions, Contracts365, and Service365, we felt it would be an excellent fit.”

Colin continues, “When we went to market, we looked at various ERP Partners. However, Xperience stood out. Microsoft Dynamics 365 Business Central is widely used, and the fact that their offering came with industry functionality as standard, made our decision easier.”

How our solution helped them

Since implementing Contracts365 and Service365, Emtec Group is benefitting from a single, fully-integrated solution, which is now used by over 50 users across the organisation. Along with Contracts365 and Service365, Emtec Group uses mobile365 for their service staff out in the field, Dime for scheduling services calls and resources, as well as Miracle Payroll.

Colin remarks, “We’ve been live now for three years and everything is going well. The solution has been greatly adopted by our staff and is making things like automatic invoicing and reporting run smoothly. It also makes it easier to get the information we need, for example, Contracts365 provides us with a contract management system that gives us real-time control over our contracts such as profitability, costs, and revenues, and it helps us spot any potential problems as they happen.

This allows us to react quickly, minimising risk and ensuring profitability. We can also easily tailor reports to suit our business processes.”

Colin adds, “The add-ons also work seamlessly, Miracle Payroll, for example, integrates extremely well with our timesheets.”

Since implementation, Xperience continues to support Emtec Group. Colin concludes, “Everything is going great. If there are ever any issues, the team does go out of their way to find a quick resolution. Not only do they fix the issue, but there is also always a solution to ensure things run smoothly moving forward. It’s great to be working with an excellent team!”

Construction Contracts365 is a construction-specific software solution, rich in industry functionality and built on Microsoft Dynamics 365 Business Central.

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