We are undergoing an exciting time in our evolution and now seek a Fulfilment Engineer to join our team in Lisburn.
The Fulfilment Engineer will provide an important service to Xperience’s diverse customer base, ensuring that equipment is configured, protected, delivered and ready for use. In conjunction with these tasks, the role will also be involved in assisting the projects team with meeting deadlines for equipment preparation and installation, Support for Client inductions when required and working on client sites if needed.
Key Responsibilities:
Configuring client hardware to an agreed specification
Assist in quoting clients for hardware and software
Fulfil purchasing requests, including quoting and purchase orders
Assist in manage logistics (shipping and organising engineer site visits)
Stock management, including goods in and out
Assisting colleagues with scoping for hardware requirements
Keeping the central system up to date
Generate client data reports where required
Creating and improving upon processes
Installation of client hardware where required
Provide onsite support for client inductions where required
Additional Information
We reserve the right to close the vacancy before the listed closing date, when we are in receipt of sufficient applications. Should you wish to apply for this post, you are advised to complete and submit your application as soon as possible.
Experience Required
Essential:
Previous experience in configuration of endpoints for Windows 10/11
Previous experience working in a customer service environment, with the ability to communicate clearly and concisely either by phone or face to face
Proven track record of being dependable and well organised
Strong time management and organisational skills
Independent thinker, with a willingness to learn
Problem solving skills and resilience to issues and influences outside of their control
Excellent team player, flexible, responsive and takes ownership of tasks
Willingness to work in an environment that will involve the manual handling of equipment
Full driving license with the ability to drive in the UK and access to your own vehicle for business use
Ability to live and work in the UK (Unfortunately we are unable to sponsor visas)
Desirable:
Ideally 12 months experience in IT support
Experience of using imaging tools and processes for device builds
Previous experience in an IT/Professional Services organisation
Professional IT Certifications, i.e. ITIL Foundation, Microsoft MS900, MD100
