Fulfilment Engineer

Role Details

Closing Date: 8th June 2023 5:00pm
Location: Lisburn, Northern Ireland
Salary: £22k-£25k per annum
Contract Type: Permanent
Weekly Hours: Full Time (36.25 hours per week)
Contact Email: [email protected]
Apply: Apply Online

Job Description

We are undergoing an exciting time in our evolution and now seek a Fulfilment Engineer to join our team in Lisburn.

The Fulfilment Engineer will provide an important service to Xperience’s diverse customer base, ensuring that equipment is configured, protected, delivered and ready for use. In conjunction with these tasks, the role will also be involved in assisting the projects team with meeting deadlines for equipment preparation and installation, Support for Client inductions when required and working on client sites if needed.

Key Responsibilities:

  • Configuring client hardware to an agreed specification

  • Assist in quoting clients for hardware and software

  • Fulfil purchasing requests, including quoting and purchase orders

  • Assist in manage logistics (shipping and organising engineer site visits)

  • Stock management, including goods in and out

  • Assisting colleagues with scoping for hardware requirements

  • Keeping the central system up to date

  • Generate client data reports where required

  • Creating and improving upon processes

  • Installation of client hardware where required

  • Provide onsite support for client inductions where required

Additional Information

We reserve the right to close the vacancy before the listed closing date, when we are in receipt of sufficient applications. Should you wish to apply for this post, you are advised to complete and submit your application as soon as possible.

Experience Required


  • Previous experience in configuration of endpoints for Windows 10/11

  • Previous experience working in a customer service environment, with the ability to communicate clearly and concisely either by phone or face to face

  • Proven track record of being dependable and well organised

  • Strong time management and organisational skills

  • Independent thinker, with a willingness to learn

  • Problem solving skills and resilience to issues and influences outside of their control

  • Excellent team player, flexible, responsive and takes ownership of tasks

  • Willingness to work in an environment that will involve the manual handling of equipment

  • Full driving license with the ability to drive in the UK and access to your own vehicle for business use

  • Ability to live and work in the UK (Unfortunately we are unable to sponsor visas)


  • Ideally 12 months experience in IT support

  • Experience of using imaging tools and processes for device builds

  • Previous experience in an IT/Professional Services organisation

  • Professional IT Certifications, i.e. ITIL Foundation, Microsoft MS900, MD100

Further Information (Download)

Apply Now

Service Desk Trainee Technician

Ongoing role

Service Desk Technician (Level 1)

Ongoing role

Service Desk Engineer (Level 2)

Ongoing role

Senior Service Desk Engineer (Level 3)

Ongoing role

Business Central Consultant

Ongoing role