Business Applications Support Analyst (BC)

Role Details

Closing Date: 7th February 2025 5:00pm
Company / Division: Xperience IT Solutions Ltd
Location: Fully Remote
Salary: Up to £35k base salary
Contract Type: Permanent
Positions Available: 1
Weekly Hours: Full Time (36.25 hours per week)
Contact Email: [email protected]
Apply: Apply Online

Job Description

 

Vacancy:  Business Applications Support Analyst (BC) 

Reference: BASA/11/2024  

Date:   22nd January 2025 

Contract:  Permanent- Full Time 

Reporting to: Service Delivery Manager  

Location: Fully Remote 

 

At Xperience we deliver business efficiencies through Digital Transformation.  

 

We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability, and position them for growth. That’s why we’ve got over 1,000 clients who are more efficient, more productive, and more profitable just because they work with us. And, it’s why 95% of our clients say they would recommend us. But really, it’s our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution. Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM and Managed IT. 

 

The Role: 

We are undergoing an exciting time in our evolution and now seek a talented Business Applications Support Analyst (BC) to join an established client support team. You’ll bring previous experience with the Dynamics 365 Business Central platform as well as a passion for excellent customer service and support. 

 

You’ll be responsible for providing application/technical support to our clients through our online helpdesk, telephone, email. As the point of contact for all client support and enquiries, you’ll be expected to investigate and resolve client issues – or where necessary, escalate support incidents to other members of the team.  

 

Along with a clear talent for problem solving, you’ll be a fast learner who can quickly diagnose and troubleshoot issues in a fast-paced and dynamic environment.  

 

This role presents a significant opportunity for an experienced Business Central user or support professional to work in close collaboration with an experienced team supporting a range of clients across the UK. It’s an exciting time to join our business with ambitious growth plans to strengthen our presence in the industry.  

 

This is a full-time role which presents the option to work from home on a permanent basis, or in a hybrid fashion from one of our offices in the UK. 

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