This year software will not only shape how we communicate with one another, but will provide businesses with the ability to predict the future. Here we make our business software predictions…

2014 saw the introduction of collaborative, flexible and intelligent software solutions, with 2015 seeing more of the same. In 2015, software developers addressed the demand for improved user experiences (UX) and the ability to improve customer experiences (CX) with the further development of automation tools, such as marketing automation. 2015 was to be the year of discovery, and it did see a rise in Business Intelligence (BI) and reporting capabilities, however as many businesses are in their infancy with these solutions, 2015 simply laid the foundations for 2016.

What to expect in 2016

According to Gartner, by 2018 more than 50% of employees will choose to use a mobile device in the workplace over a laptop or desktop for all online activities, therefore in 2016 we can expect more businesses to adopt a mobile way of working. As mobile and cloud technologies take centre-stage we can expect new software releases and updates to focus on security features. Scott Haug, partner at Waterstone Management Group, agrees saying, “In 2016, security — already a top C-suite priority — will increase dramatically in both prominence and complexity, driven by the accelerating convergence of big data, IoT and mobility.”

We asked our experts how they believe business software will evolve in 2016…

CRM

David Curtis, CRM Sales Manager at Xperience Group predicts, “Integration will be key in 2016. The ability to easily move between business systems and applications will drive the development of integrated CRM solutions. Front end and back office integration will also increase in-line with the demand to be able to predict what customers want and when, further driving the development of predictive analysis as part of a CRM solution. This will require CRM software to utilise marketing automation in order maintain effective communications and capitalise on new opportunities.”

ERP

Curtis Norman, ERP Project Manager at Xperience Group predicts, “I really think the way ERP systems will evolve this year, will be better interoperability between different business software systems. Everyone is looking for their systems to be joined up and I think that will be high on the list of software companies. Also, accessing applications anywhere, such as mobile, tablet etc. will become the ‘norm’ this year.”

Accounts

John Hinckley, Accounting Products Manager at Xperience Group predicts, “With the cost of maintaining on-site servers and better, more mature cloud offerings, the move to online systems will become more prevalent in 2016. The benefits of this will be lower start-up cost, and availability from anywhere, helping smaller companies benefit from larger systems, which were previously cost prohibitive.”

Infrastructure

Andrew Smith, IT Manager at Xperience Group predicts, “With the government and local authorities investing £1.7 Billion to help increase fibre broadband coverage to 95% of the country by 2017, there is no doubt that in 2016 we will see IT infrastructure move to the cloud.”

Where we’re headed

The development of automated systems, artificial intelligence, augmented and virtual reality, along with the Internet of things (IoT) will revolutionise the way we do business. Augmented and virtual reality will be used to create simulations based on your unique data in order to test new strategies, make informed decisions and improve both the products and services businesses offer. Furthermore new intelligent software and artificial intelligence will be able to provide data on the various outcomes of potential strategies and implement those which are statistically more likely to succeed.

Read more blog posts from Xperience Group.

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