Support You Can Rely On

Our Act support team is manned by Act Certified Consultants who are on hand to provide help and technical assistance for all versions of Act, from Act v6 through to the latest release.

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Types of Act Support

Remote Support

With an Act technical support contract you get unlimited telephone and remote assistance from our certified Act consultants.

On Site Support

Should the need arise, we can deliver support at your offices, assisting with system design, installation, configuration and customisation.

Ad-Hoc Support

If you don't want to be tied into an annual Act support contract we can provide support services to you on an ad-hoc basis, chargeable by the hour.

“We have been a customer for the past 5 years, and in all that time, the outstanding service levels have not wavered. It is a pleasure dealing with an organisation who at the very least meet, but usually exceed, your expectations. Communication is second to none. As a client you are kept abreast of developments via the helpdesk system at every step of the way. All the Xperience Group staff whom I have dealt with have been professional, knowledgeable, efficient and courteous. It’s a recipe for success for all parties involved.” Shaun Parfett, Oakes Bros. Ltd

Act Business Care Packages

Bronze TierSupport OnlySilver Tier
Feature and platform enhancements-
Technical support line access-9am - 5:30pm9am - 5:30pm
Remote assistance support-
Act Emarketing-
Act Marketplace-
Act Training-

Act Technical Support Contract Benefits

If you choose to invest in a support contract with us, you will receive the following benefits:

  • 20% off upgrades
  • 10% off training courses
  • 10% off onsite visits
  • Free technical help bulletins
  • Notifications and dispatch of new versions

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Sage 200 & Sage 50 Services - Xperience IT Solutions

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