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With an Act technical support contract you get unlimited telephone and remote assistance from our certified Act consultants.
Should the need arise, we can deliver support at your offices, assisting with system design, installation, configuration and customisation.
If you don't want to be tied into an annual Act support contract we can provide support services to you on an ad-hoc basis, chargeable by the hour.
“We have been a customer for the past 5 years, and in all that time, the outstanding service levels have not wavered. It is a pleasure dealing with an organisation who at the very least meet, but usually exceed your expectations. Communication is second to none. As a client, you are kept abreast of developments via the helpdesk system at every step of the way. All the Xperience staff whom I have dealt with have been professional, knowledgeable, efficient and courteous. It’s a recipe for success for all parties involved.” Shaun Parfett, Oakes Bros. Ltd
|Bronze Tier||Support Only||Silver Tier|
|Feature and platform enhancements||-|
|Technical support line access||-||9am - 5:30pm||9am - 5:30pm|
|Remote assistance support||-|