News And Events

PIP Security Systems was founded in 1994 and has been responsible for the installation and maintenance of thousands of security systems to Northern Ireland SMEs. Priding themselves on being progressive in their use of technology, PIP security is constantly looking at ways to improve their service and customer experience and felt that an overhaul of their IT system would provide them with this competitive advantage.

Commenting on his company's partnership with Xperience, Alan Lyness, partner at PIP Security Systems said, "In today's climate, we believe it is vital that we are running our business as efficiently as possible and with this in mind we approached Xperience to conduct a review of how our IT systems were meeting our business objectives. Xperience's review has made a great start in streamlining our systems through the provision of a tailored IT solution that suits our specific needs. We now have an integrated package that will help make our everyday business perform more efficiently.

"Prior to this we were using three operating systems to fulfil our needs. Xperience's has enabled us to reduce this to one operating system through the installation of a fully integrated Service management and Financial system. Since the system has been installed we now have increased stability and complete confidence in our security around client information. As we look after a number of Blue Chip clients, this confidence in our IT is vital, not only to our customers but also to the credibility and growth of our business.

"From the start of our contact with Xperience, we have been struck by their professionalism and knowledge about the solutions that would help to drive our business. Throughout the process, their dedication and focus on the exact needs of our business has exceeded our expectations."

Andrew Cavey of Xperience said, "Our review of PIP Security Systems highlighted ways in which our expertise can create solutions to improve the efficiency of a business' everyday workings. In this case it included looking at how the invoicing of PIP's contract renewals were processed, internal reporting, resource planning and stock control. As a result we were able to suggest both hardware (infrastructure) and service management software solutions which will create benefits such as service calls being billed once completed, contract renewals being billed automatically each month and engineers' diaries being maintained through the central system.

The potential benefits of these solutions can be seen in day to day processes and will translate to benefit PIP Security Systems expenditure and bottom line profits. These kinds of solutions can be adapted across a huge range of different SMEs specialising in a number of different fields."